Career Area:

Human Resources

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Designs, implements, and evaluates learning and development courses or programs.

Responsibilities
•    Assisting in determining the learning needs of an organization's employees for identified professional and organizational development objectives.
•    Designing course curricula, selecting suitable training platforms and vendors for effective delivery.
•    Developing learning course or program communications, arranging logistics, and ensuring proper documentation for compliance with regulatory requirements and internal procedures.
•    Delivering of training sessions to maintain the focus on the business-identified learning objectives while ensuring an adult learner-centric approach.
•    Collaborating with others to design and implement training assessments on effectiveness application of learning; conducting assessments; and preparing evaluation reports.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
 Level Working Knowledge: 
•    Explains the requirements, deliverables, costs, and criticalities of the assignment.
•    Participates in developing consulting opportunities or assignments.
•    Uses formal and informal means to keep client informed on progress and issues.
•    Carries out the agreed-upon consulting assignment in a professional manner.
•    Documents client's objectives and project scope.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
 Level Working Knowledge: 
•    Delivers helpful feedback that focuses on behaviors without offending the recipient.
•    Listens to feedback without defensiveness and uses it for own communication effectiveness.
•    Makes oral presentations and writes reports needed for own work.
•    Avoids technical jargon when inappropriate.
•    Looks for and considers non-verbal cues from individuals and groups.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
 Level Working Knowledge: 
•    Identifies and documents specific problems and resolution alternatives.
•    Examines a specific problem and understands the perspective of each involved stakeholder.
•    Develops alternative techniques for assessing accuracy and relevance of information.
•    Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
•    Uses fact-finding techniques and diagnostic tools to identify problems.

Training Delivery : Knowledge of methods and tools of training delivery; Ability to deliver learning solutions for desired training outcomes
 Level Working Knowledge: 
•    Implements adjustments to training in light of audience feedback.
•    Selects suitable delivery methods for different training sessions.
•    Participates in delivery of training via various methods for existing lesson plans.
•    Defines key learning objectives for training sessions.
•    Documents and reports problems that arise during training sessions.

Training Technologies: Knowledge of training tools and techniques; ability to utilize software, technologies and applications for the creation and development of training programs and processes.
Level Working Knowledge: 
•    Assists in the installation, configuration and support of training software.
•    Selects software and hardware infrastructure to develop training processes.
•    Uses specific technologies to develop and deliver training programs.
•    Resolves training software and hardware connectivity and integration problems.
•    Maintains e-learning systems to ensure the operation of online training programs.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

October 12, 2024 - October 23, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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