About Accenture 
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Job Description

• Acting as L1.5/L2 technical operations for break-fix and incident response

• Provision and manage cloud services to meet demand requirements (e.g., compute, storage, networking)

• Perform system administration on Windows and Linux OS (e.g., installation, configuration, maintenance, and software updates)

• Perform maintenance, vulnerability patching, and performance optimization of cloud services and workloads

• Implement orchestration platforms and CI/CD pipelines for automated deployment

• Monitor performance and ensure reliability of cloud resources, servers, and containers

• Continuously improve cloud service delivery and gather initiatives for cost optimizations and savings

• Maintain asset information in CMDB and generate regular cloud service delivery reporting

• Create documentation including standards, procedures, and knowledge base articles

• Join client call on technical discussion as required

• Support the operations on-call rotation

• Pro-active engagement for improvement of overall infrastructure operations and managed services

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience

• Proven work experience as a Cloud Engineer or similar role, with specific expertise in AWS cloud services

• Hands-on experience with infrastructure deployment and configuration management tools (e.g., CloudFormation, Terraform, Ansible)

• Proficient with Windows and Linux / Unix-based operating systems

• Good understanding of networking principles and protocols (e.g., TCP/IP, DNS, VPN)

• Experience with monitoring, alerting, and logging tools (e.g., CloudWatch, Prometheus, Grafana)

• Experience with scripting (e.g., PowerShell, Bash, Python) and automation tools (e.g., Ansible, Puppet, Chef)

• Good analytical and problem-solving skills with attention to detail

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Proficient in drafting technical specifications and documenting system changes

• Good English communication skills both written and verbal

• Certifications such as AWS Certified Associate levels, CCNA, CompTIA, and RHCSA is a plus

• Experience in managing large-scale enterprise server environments is a plus

• Experience with infrastructure-as-code tools and DevOps practices is a plus

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.