Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

As part of the Commercial organization, you will support the Account Management Team on a day-to-day basis. 

Below is a summary of the key accountabilities and skills required for the role.

What You'll Do:

• In-country account management support for SME, GMN and Ovation accounts

• Meet legal requirement for in-country settlement approval.

• Monitor / manage Customer Due Diligence processes.

• Support A/R processes including FOP exceptions/rejects, collection of past-due A/R, debit memo investigation/resolution and account notifications.

• Customer communication management (letters, notifications, etc.)

• Back up Client Engagement Manager when required

• Get results by operating with a sense of urgency, employing effective time management to deliver results within deadlines

• Airline, Car and Hotel Contracts – Maintain the vendor contracts, monitor expiration dates

• Support Online booking Tool updates and issue resolution

• Use of Salesforce to open cases for various products, issues and to keep client records up to date

What We're Looking For:

• Must have thorough knowledge of business travel industry

• Interaction and communication with diverse working styles, ability to build and use strong working relationships

• Ability to work under pressure, prioritize and manage competing demands to meet deadlines

• Excellent written & verbal communication skills

• Highly organized and detail oriented with a strong focus on delivering high quality work

• Quick learner; Adaptation to change and new direction on short notice

• Ability to identify issues or challenges requiring escalation

• Knowledge of Salesforce, GDS (Sabre/Apollo) & Compleat functionality

• Bilingual (French/English) is a great asset!

     

Location

Canada

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!