Chapter Lead Apply With Ease – 12 month role

• You're an accomplished Senior Product Manager, driven to deliver exceptional outcomes for our customers and shareholders 

• You’re passionate about delivering exceptional customer experiences, driven, and relentlessly focused on helping our customers achieve their dream of homeownership. 

• You’re a motivated leader who coaches and grows team capability, role-modelling the adoption of AI tools and new ways of working to solve customer problems. 

Do work that matters 

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. Within RBS, the Home Buying team aims to unlock the dream of home ownership for all Australians. 

The Apply with Ease crew is reimagining how Australians buy homes with the easiest and fastest loan origination experience.  

The Customer Choices and Status Tracking squad is reimagining how all parties digitally identify and onboard customers, while keeping them connected through real-time status updates in the CommBank app. We’re crafting industry-leading, exceptional customer experiences powered by cutting-edge technology—balancing commercial outcomes with effective risk management. 

This is a 12 months max term or secondment opportunity.

Do work that matters 

The Product & Solution Management Chapter is committed to the learning, development and growth of Chapter members.  

You will report directly to the Chapter Area Lead, Product & Solution Management, and have a dotted line reporting relationship with the Product Owner, Customer Choices and Status Tracking 

• Enhance and deliver the end-to-end product roadmap and strategy 

• Work with a diverse range of stakeholders to deliver market leading customer experiences and risk & regulatory obligations 

• Lead 6-8 product managers 

• Develop product management capability and coach chapter members to reach their potential, directly influencing the performance and career outcomes of your chapter members. 

• Contribute to and influence outcomes for the Home Buying Chapter Area as a member of the product chapter leadership team 

• Role-model and embed the product mindset and unlock the benefits of product discovery for the Chapter and the Crew. Lead the adoption of AI tools to drive efficiencies and improve customer outcomes across the Chapter Area.  

More specifically, you will:          

• Lead and execute multiple prioritised initiatives to achieve business outcomes  

• Iterate and enhance the customer experience using a data-driven and collaborative approach to identify and deliver initiatives that solve customer problems  

• Discover and experiment to ensure every initiative and new and emerging ideation is delivering value to customers, partners and shareholders. 

• Identify, articulate and manage risks, obligations and regulatory requirements to reach timely decisions 

• Apply Business Acumen, Leadership, Change Management and Project Management experience to determine optimal approach in project execution. 

• Lead 6-8 Chapter members, including recruitment, development and coaching to realise their full potential.  

• Drive and uplift product management capabilities and skillset for the Product and Solution Management Chapter. 

We want to hear from people who have: 

• Strong leadership ability and a coaching mindset 

• Strong communication, influencing and excellent business writing skills 

• Strong knowledge of Home Buying and the regulatory environment 

• Deeply passionate and curious about customer experience, emerging technologies and AI 

• Proven track record of performance and delivery with a high degree of integrity and judgement 

• Excellent analytical and problem-solving skills, with a high level of commercial acumen 

• Strong customer focus 

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If this sounds like you, please apply.