Types, distributes, and files memos, correspondences, monthly reports, and other materials for the department.
Ensures billing charges are completed by the allotted timelines and are accurate.
Coordinates and communicates with the Hospital Billing Office.
Follows proper procedures to appeal a claim’s denial and follows-up until a decision has been made by the payer.
Maintains compliance with third-party payers.
Schedules outpatients as directed by therapists; maintains and updates appropriate departments and patients records according to department guidelines ensuring completed charts are delivered to HIM.
Responsible for the accurate and complete collection of data regarding patient appointment schedules with physician offices and other services as needed.
Interviews and registers all new patients by obtaining personal and financial information data, securing signatures of legally responsible individuals and giving instructions and assistance of patients and their families as needed.
Helps maintain and analyze the Department budget.
Prepares monthly reports for physical therapy, occupational therapy, speech therapy, Program Managers, Director, and Executive Director as requested.
Trains new employees regarding proper telephone procedures, use of the intercom, outpatient registration, flow of outpatients, and computer training as needed.
Also trains new employees to communicate effectively with insurance companies regarding pre-certifications, certifications, approvals, and appeals to ensure maximum reimbursement.
Prepares Medicare certifications and re-certifications and distributes to a proper therapist for completion.
Sends certifications and re-certifications to a physician for signature and logs in and out for proper tracking all to maintain proper system compliance.
Ensure professionalism is maintained at the front desk by use of proper etiquette, confidentiality, and prompt answering of the phone while scheduling patients for their next visit as they leave.
Must be thorough and accurate when posting information to the Hospital system in order to allow the Billing Office to properly file a claim.
Schedule meetings for Program Managers and Director as requested.
Assumes responsibility for customer and other department opportunities regarding complaints, messages, arranges and resolves these opportunities appropriately to promote a positive relationship.

EDUCATION: High School Diploma or equivalent required.  
LICENSURE, REGISTRATION, CERTIFICATION: N/A  
EXPERIENCE: Ability to understand, spell and use medical terminology especially rehabilitation terminology. Ability to manage and perform office procedures efficiently as required through a minimum of 3 to 4 years of experience as an office manager, secretary, and receptionist. Knowledge of hospital and department policies and procedures as acquired through 2-3 months of orientation.  
KNOWLEDGE, SKILLS, AND ABILITIES: Ability to type 40 words per minutes and operate a 10 key adding machine by touch. Ability to read, write, utilize correct spelling, grammar, and punctuation, follow written procedures, and perform basic mathematical calculations Ability to take dictation and transcribe preferred. Skill and proficiency in communication, preparation of written reports and written material. Ability to utilize basic office machinery including a personal computer. Must be proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook. Must be proficient in the use of the Internet. Must be proficient in all aspects of health insurance including Medicare (i.e. obtaining benefits, pre-certifying, obtaining approval, and the appeals process including appealing claim denials). Must have knowledge of Medicare Compliance guidelines. Ability to compose and type letters and forms as needed by the director of the department or another person