Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more thoughtful, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers. That's where you come in.

The Global Experience Leader will oversee and enhance the customer-facing experience across global markets. You will include managing the experience for distributors, partners, and end customers. The leader will use frameworks and data-driven approaches to support customer engagement and satisfaction.

You will report to the Director, Digital Commerce Experience.

Main Responsibilities:

• Lead and enhance pre-sales customer experience plans across global markets.
• Use the Design Thinking (Triple Diamond) Framework, customer-centric, and human-centered.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Create detailed documentation of customer journeys, personas, and experience maps.
• Stay updated with industry trends and advancements in design thinking and customer experience.
• Use a data-driven approach to guide better customer and partner experience.
• Work with teams including service design, UI/UX, and IT digital experience development resources to implement strategies that improve customer engagement and satisfaction.
• Collaborate with success enablement to understand the impact on individual personas and prepare content to guide successful transition from the current platform to the future state experience.

Qualifications

• Bachelor's degree in Design, Business, Marketing, or a related field.
• 5+ yerars of experience leading customer experience projects in a global context.
• 3+ years of experience with the Design Thinking Framework and Triple Diamond Framework.
• Knowledge of data privacy and security regulations

Skills / Ideal Candidate:

• Develop and implement long-term strategies that align with our goals.
• Understand and appreciation of cultural differences in a global context.
• Inspire and motivate teams across different regions.
• Change market conditions and customer needs.
• Familiarity with customer experience management tools including Miro, Jira Align, Confluence and facilitating workshops
• Project management skills to oversee multiple plans simultaneously.
• Experience with customer needs and the ability to design experiences.

Personal Attributes:

• Genuine concern for customer satisfaction and the ability to understand and address customer pain points.
• Commitment to ethical practices and maintaining high standards
• Enthusiasm for customer experience and a desire to improve and innovate.

Our Offer

• Interesting projects in a newly formed team
• Become part of a team that believes in knowledge sharing and collaboration
• Professional work environment with a high emphasis on product quality
• Opportunities for development of professional skills
• Great benefits package
• Multinational work environment

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.