Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

ServiceNow Software Development Consultant

ServiceNow Software Development Consultant will play a lead role in the delivery of ServiceNow Implementation projects and driving strategic transformation change of ITIL solution deployment. Responsible for the design, implementation, enhancements, and integrity of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow platform within the enterprise. Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure, security and compliance standards. Effective communication skills, both verbal and written, are vital to success in the role. Understanding user requirements and being able to translate them into the technical solution that aligns with customer expectations, requires the ability to listen, interpret, strategize and communicate. Deep experience with ServiceNow and ITIL. 

Responsibilities:

• Provide subject matter expertise, design, develop and implement ITIL processes, ITSM, ITOM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
• Implement technology specific best practices and standards.
• Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
• Proposes data model, design changes to processes and products.
• Translates requirements into functional and technical requirements.
• Develop technical design documents.
• Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB, SACM and other modules.
• Reviews and refines designs for usability.
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.
• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
• Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
• Create well-structured test plans and coordinate testing activities.
• Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Lead ServiceNow upgrades planning and execution.
• Participate in the configuration of new applications or suites during planning, development, and roll out phases.  Contribute to the strategic development of new platform customization, as needed, based on customer needs.
• Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.
• Strong leadership skills with the ability to lead assignments/teams and mentor others and build a team.  
• Provide excellent customer service, leadership, communication, problem solving and decision making skills.  
• Demonstrate strong prioritization, time management and organizational skills.

Position Requirements:

• Bachelors’ degree in Computer Science, Engineering, or other related fields
• Minimum 5-7 years of Industry experience 
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business
• ITIL Foundation certification
• Minimum 5 years of ServiceNow Experience
• Should have at least 1-2 version upgrades Experience
• SME Knowledge of ITIL methodologies and processes
• Extensive Service Now Administration Experience
• Knowledge and hands-on experience with Java Script
• Experience with advanced scripting in the ServiceNow platform in both client and server side
• Proficiency with HTML, CSS, XML
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, REST, LDAP, JDBC, ODBC
• Proficient in Java scripting, AJAX, web services
• Service Catalog – manage complex catalog solutions
• Change, Incident & Problem module experience
• CMDB experience
• Experience in integration via webservices/data imports
• Flow Designer experience
• Event Management experience
• Discovery - ability to discover applications within servers, hardware using SNMP, create or modify patterns, WMI/Power shell, cloud discovery (Azure
• Service Portal - experience developing and deploying Service Portal based solutions
• Proficiency in Requirement Gathering and ability to translate that into use cases for the technical team
• Hands-on design, development, and deployment experience with the ServiceNow platform
• Ongoing awareness of tools, techniques and best practices related to ServiceNow and IT Service Management
• Ability to communicate effectively both verbally and in writing with both technical and non-technical staff
• Strong attention to details
• Ability to work well in a team-oriented environment
• Experience with leading geographically separated customers and onshore/offshore teams Interact cross-functionally on matters that require coordination across the organization and collaborates well with other groups, voluntarily shares information

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$97,160 - $152,880 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.