Samsung Retail Manager

Posted:
8/30/2024, 6:19:30 AM

Location(s):
New York, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Job Type:

Regular

Work Location:

Samsung Experience Store 8002 - Garden City, NY 11530

Overview:

Where: Samsung SES-L Retail Stores in High-Traffic Locations

Who: Experienced Assistant Retail Store Manager

Job Title: Associate Manager

 

Samsung Electronics America and 2020 Companies have partnered to hire an experienced Full-Time Associate Manager within the retail space. 

 

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

As an Associate Manager, you are responsible for driving sales and the customer experience. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer like they are your last. You would also be accountable for handling cash, bank deposits and POS register processes and procedures.  In addition, the Manager will be accountable for all inventory counts and reconciliation. 

Some of your day-to-day tasks:

  • Accountable for the overall locations customer experience
  • Responsible for coaching all associates in the location on all sales behaviors, promotions and operational processes
  • Manage the back of house inventory team and all BOH processes and procedures
  • Conduct daily and weekly asset cycle counts and reconcile all variances weekly
  • Create action plans as needed to reduce any shrink in the location
  • Accountable for locations cash handling including overages/shortages
  • Ensure all bank deposits are completed
  • Responsible to ensure labor spend is within the issued Samsung provide labor budgets
  • Manage locations time cards, lunch compliance and associate availabilities
  • Responsible for collaboration with Samsung managers on scheduling in Kronos
  • Accountable for Alarming/Disarming building; including responding to alarm calls off hours

What's in it for You?

  • Competitive salary, weekly pay
  • Earn a bonus, paid quarterly
  • Next day pay on-demand with DailyPay
  • Eligible for medical/dental/vision benefits
  • Paid time off
  • Exciting and innovative work environment
  • Achieving team goals
  • Lead and manage a best in class team

Requirements:

  • Bachelor's Degree from an accredited university
  • 2-4 years of experience in large big box or specialty retailer
  • 1-2 years of experience leading a team of associates
  • 1-2 years of inventory or visual merchandising experience
  • Mobile industry or consumer electronics retail experience strongly preferred
  • Technical Knowledge: Proficient in Android Hardware
  • Work nights, weekend, and holidays
  • Video interview within 24 hours of screening
  • Background check
  • This position and potential offer of employment is contingent on your compliance with the customer’s requirement that all employees in this position be fully vaccinated against COVID-19, subject to our accommodation review process

Not Required, but Preferable:

  • Retail and mall experience a plus.
  • Bilingual (Chinese/Korean/Spanish) speaking a plus

Job Description:

  • Developing and training CSRs
  • Motivate CSR team to perform at optimal levels that help to reach goals of the specific client
  • Support broader team in managing relationships with external and internal teams, to include but not limited to quality control, reporting, and operations to maximize program impact
  • Maintain expert knowledge of the client program, products, and/or services
  • Participate in location launches
  • Maintain professional interaction with both customers and fellow employees

Qualifications:

  • High school diploma or equivalent required; Business degree preferred
  • Prior exceptional retail sales and customer care experience
  • Up to a year prior sales, promotion, retail, telecom or marketing experience
  • Experienced in sourcing, recruiting, onboarding and training
  • Cloud-based computer systems (Salesforce, iCIMS, FSM+, etc.)
  • MS Office and Windows
  • Creative, strategic and analytical thinker
  • Demonstrated knowledge of products and services
  • Excellent communications, presentation, interpersonal and problem-solving skills
  • Impeccable integrity and commitment to customer satisfaction
  • Ability to multi-task in a fast-paced, team environment
  • Work retail and occasional weekend hours

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

2020 Companies

Website: https://2020companies.com/

Headquarter Location: Southlake, Texas, United States

Employee Count: 5001-10000

Year Founded: 1991

IPO Status: Private

Industries: Consumer Electronics ⋅ Consumer Reviews ⋅ Consumer Software ⋅ Digital Marketing ⋅ Direct Sales ⋅ Events ⋅ Retail ⋅ Retail Technology ⋅ Sales ⋅ Training