Job Title: Associate Account Manager, EB

Department: Employee Benefits

Location: Coeur d'Alene (On-Site/Hybrid)

About Us:

Acrisure’s Northwest Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Northwest Platform to where it is today, with a culture built on organic partnership.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

Performs more routine responsibilities and are primary points of contact for the clients they oversee, while working under direct supervision. Supports and informs coverage strategy and plan and applying principles of insurance and applies to everyday situations.  

Responsibilities:

• Perform daily service on assigned tasks by EB Account Managers/Executives in all aspects of plan administration, client, and employee advocacy

• Support the team with consistent follow through on deadlines, providing accurate and timely information as needed

• Assist members with benefit claims, inquiries, providing guidance, and support

• Resolving member claim issues by collaborating providers, billing offices, medical group, and carriers

• Auditing enrollment

• Supports preparation of Open Enrollment and overall process

• Maintain accurate employee records, ensure confidentiality of sensitive information

• Maintain knowledge of all group coverages, all relevant policy and plan documents

• Complete other functions and assignments as assigned including back-up duties

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Active Health & Life license or ability to obtain one within 60 days of hire date. 

• Strong organizational skills- ability to discern priority and initiative. 

• Computer skills, specifically Microsoft Word, Outlook and Excel 

• Excellent verbal and written communication skills as well as strong interpersonal skills 

• Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form. 

• EPIC experience a plus. 

• Employee Navigator experience a plus.

Education/Experience:

• High School diploma required, Associate Degree or higher preferred.

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs         

• Offering hybrid work option       

• Opportunities for Growth

• Parental Leave

• Generous time away