Job Description:

The Job/What You'll Do:

The Vice President of Billing is responsible for the strategic direction, performance, and long‑term transformation of AssetMark’s billing organization. This leader oversees all aspects of the firm’s billing operations, including pricing and fee governance, billing execution, revenue accuracy, advisor compensation, operational controls, and the systems that support these functions.

As the leader accountable for end‑to‑end billing outcomes, the VP sets the vision for scalable, technology‑enabled processes, establishes operational standards, drives innovation, and ensures that the billing function supports AssetMark’s strategic priorities and growth. This role has firm‑wide impact and requires a combination of industry expertise, operational excellence, executive leadership, and the ability to navigate complexity at scale.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our office location in Charlotte, NC.

Responsibilities:

Strategic Leadership

• Establish long‑term vision and strategy for the billing function aligned with firm goals and growth strategy.

• Drive enterprise‑level data governance and quality standards for billing, revenue, and payment data, ensuring accuracy, transparency, and trust across all internal and external stakeholders.

• Execute the multi‑year billing systems and process roadmap in partnership with Wealth Solution, ProdEng, and Finance.

• Partner with the COO and CPTO to craft compelling performance and scalability narratives across the business.

Operational Ownership

• Lead enterprise billing execution on Redi2 (or comparable platforms), ensuring timely, accurate billing, advisor payouts, reconciliations, reporting, and a consistently high‑quality client and advisor experience.

• Provide leadership across pricing governance, fee structures, reconciliations, reporting, and advisor payments.

• Ensure strong billing controls, auditability, and compliance with internal policy and regulatory standards.

• Lead the development of scalable, automated processes that support growth, reduce operational risk, and improve performance.

• Foster a culture of process excellence, innovation and data-driven decision making within the billing operations process.

Metrics and Performance Management

• Define, manage, and report on key performance metrics such as SLA adherence, advisor satisfaction, and team engagement.

• Ensure strict discipline in cases and queue management across the function.

• Use data and analytics to evaluate trends, identify risks, and implement continuous improvement initiatives.

Cross‑Functional and External Partnerships

• Serve as a senior strategic partner to Finance, Wealth Solution, ProdEng, Legal, Compliance, Trading, Reporting, and Advisor Services.

• Oversee key vendor and custodian relationships (Redi2, Fidelity, Schwab, Pershing) including senior‑level interactions, escalations, and quarterly business reviews.

• Represent the billing function in enterprise‑level forums and external discussions.

Team Leadership and Development

• Oversee a diverse leadership structure including a Director, Managers, Leads, and Staff; develop leaders of leaders and build succession depth.

• Foster a culture of accountability, continuous improvement, inclusion, and engagement; set clear goals, coach for performance, and recognize outcomes.

• Plan workforce capacity to support growth and peak cycles; align structure, roles, and career paths to scale efficiently.

Change Management & M&A

• Lead transformational initiatives including system migrations and process modernization.

• Ensure successful adoption of new tools, technologies, and processes with minimal disruption.

• Act as a culture carrier who inspires clarity, accountability, and confidence during periods of change.

Required Qualifications:

•  Bachelor’s degree in Finance, Accounting, Business, Information Systems, or related field.

• 12–15+ years in billing, revenue operations, or financial operations within financial services or other regulated industries.

• 6–10+ years of progressive leadership, including leading senior managers and multi-functional teams.

• Deep expertise with enterprise billing platforms; experience with Redi2 strongly preferred or comparable advisory billing systems.

• Working knowledge of revenue recognition and fee billing in advisory/wealth contexts and internal control frameworks.

• Proven track record delivering system modernization, automation, and data quality improvements across complex environments.

• Exceptional executive communication, stakeholder management, and vendor/custodian management skills.

• Analytical, metrics-driven leader with demonstrated KPI design and performance management discipline.

Compensation: The Base Salary range for this position is between $185,000 and $205,000. This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

Who We Are & What We Offer:

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. 

Our Mission 

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values 

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.  

We believe in: 

• Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. 

• Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. 

• Unyielding Integrity, doing what’s right, always. Even when it’s hard. 

• Collective Respect, in being authentic, inclusive and valuing all voices while winning together. 

• Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.  

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. 

Our Culture & Benefits 

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. 

• Flex Time or Paid Time Off and Sick Time Off 

• 401K – 6% Employer Match 

• Medical, Dental, Vision – HDHP or PPO 

• HSA – Employer contribution (HDHP only) 

• Volunteer Time Off 

• Career Development / Recognition 

• Fitness Reimbursement 

• Hybrid Work Schedule 

   

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.