The Disability Claims Associate will perform all activities associated with the management of claims on individual disability insurance policies and riders.

Under the direction of senior staff/leader, determine and request claim requirements, obtain appropriate claim documents, interact with clients, advisors and outside vendors. Review information submitted to determine disability status, benefit eligibility and benefits. Make claim payment within approval limit and manage the claim over the life of the client's disability. Confer with senior staff and/or leaders on complex cases.

Key Responsibilities

• Adjudicate timely disability claim payments.

• Resolve type and amount of benefit, verify status of the insurance policy and riders, confirm policy provisions.

• Request and analyze medical, occupational and financial claim requirements.

• Refer complex cases to internal resources for consultation on investigative approach.

• Thoroughly and accurately document the claim file with subjective, objective, analysis and plan information.

• Be a great partner by providing clients and advisors with clear understanding of requirements and status of claim.

• Manage claim documents as they are received.

• Communicate clearly and completely regarding the handling of the claim.

• Refer claims as appropriate to designated staff members for review.

Required Qualifications

• High school or GED

• 1-3 years of relevant experience with knowledge of disability and insurance product contracts.

• Effective problem solving, analytical and interpretive skills.

• Strong organizational skills and the ability to optimally prioritize tasks.

• Ability to work in a team environment

• Ability to be focused and engaged with day-to-day responsibilities.

Preferred Qualifications

• Knowledge and experience with disability claims.

• Knowledge and experience with eWorkflow, client correspondence, and CAPS system.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated hourly rate for this role is $23.94 - $32.35/ hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeNon-ExemptBusiness Support & OperationsINSUR Insurance