Position Overview

The Senior Director, Global I&A Lead serves as both the senior-most I&A partner supporting the U.S. commercial organization and a global steward of Insulet’s insights excellence. This role sets the global standard for how Insights & Analytics shapes commercial strategy, customer understanding, and enterprise decision‑making across International, Segment, and Customer Journey I&A teams.

Reporting to the VP, Insights & Analytics, this leader operates as a primary strategic thought partner—driving a unified insights vision, harmonizing methodologies, and elevating capability maturity across regions. They ensure that customer, commercial, market, and performance insights translate into high‑impact narratives and guidance for executive decisions. The role connects long‑term strategy and real-time execution while building a world-class global insights ecosystem and strengthening talent and ways of working across markets.

Responsibilities

U.S. I&A Leadership

·       Serve as the primary I&A business partner to U.S. commercial leaders, providing guidance on key trends and strategic implications.

·       Translate U.S. customer, market, and performance data into clear observations, implications, and recommendations for executive decision-making.

·       Support long-term strategic planning (>5 years) for the U.S. market, including forecasting external trends and competitive dynamics.

·       Define and monitor U.S. commercial KPIs tied to performance, customer acquisition, retention, and lifecycle optimization.

International I&A Oversight

·       Provide leadership and strategic alignment for International I&A teams across priority markets.

·       Ensure consistency of methodologies, insights generation, and customer journey understanding globally.

·       Support market-specific learning plans and commercial strategy development.

Segment I&A Leadership

·       Guide I&A support for global business segments, ensuring integration of segment-level insights with U.S. and international priorities.

·       Partner with segment heads to develop fact-based business cases for product decisions, investments, and go-to-market approaches.

·       Lead segmentation, persona development and unmet needs globally.

Customer Journey I&A Ownership

·       Oversee the global customer journey, ensuring incorporation of qualitative and quantitative insights across all touchpoints.

·       Identify unmet needs, pain points, and opportunities to improve end-to-end experiences and align the organization against activation.

·       Integrate multiple disparate data sources (primary research, CRM, digital, secondary) into a cohesive customer understanding.

Cross-Functional Leadership

·       Shape processes across Insights and Analytics to maximize business impact and streamline insight generation.

·       Anticipate business risks and opportunities grounded in evolving market, customer, and competitive insights.

·       Lead, mentor, and develop I&A team members globally to build a best-in-class capability.

Key Decision Rights

·       Ownership of the global customer journey and its evolution.

·       Defining and maintaining the learning plan for U.S., International, and Segment use cases.

·       Prioritization of global insights initiatives and integration across U.S. and global teams.

Required Skills & Competencies

·       Strategic and analytical thinker with demonstrated ability to synthesize complex data into actionable insights.

·       Exceptional leadership, communication, and stakeholder engagement skills; able to influence at all levels.

·       Experience using data to drive product, marketing, and commercial decision-making.

·       Global mindset with the ability to manage diverse data requirements, compliance needs, and cross-market variation.

·       Deep understanding of global commercial data sources (structured/unstructured; internal/external) and their strengths and limitations.

Required Leadership Behaviors

·       Strategic Vision: Sets a bold, integrated insights strategy across U.S. and global teams.

·       Collaboration: Builds strong partnerships across Commercial, Marketing, Analytics, and Market Research.

·       Executive Leadership: Operates as a trusted advisor with high integrity and intellectual curiosity.

·       Change Agility: Thrives in a fast-paced environment with evolving priorities.

·       Results Orientation: Focuses on measurable outcomes and business impact.

Education & Experience

·       Advanced degree (MBA, MS, or equivalent).

·       15+ years of progressive leadership experience in insights, analytics, strategy, or consulting.

·       Experience in medical device, healthcare, or consumer goods industries.

·       Demonstrated success influencing senior executives in complex, matrixed organizations.

·       Track record of both strategy development and hands-on execution.

Additional Information

·       Position may be hybrid or in-person at Acton, MA (preferred) or San Diego, CA.

·       Expected travel: approximately 20%, subject to business needs.

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.

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Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $204,500.00 - $306,725.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.