When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

Verizon’s Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels.  Joining the VCG Wholesale Support and Data Management team, you will focus on the day-to-day data support of strategic reseller relationships. In this role, you will be responsible for managing Resellers’ access to critical data used in their business operations, managing user access & licenses, and security. 

You will act as a critical resource for our Resellers’ data needs. Your primary goal is to ensure access to critical reports and resolve any technical issues by removing roadblocks and coordinating effectively between internal teams, external service providers, and our valued reseller partners.

As Sr Analyst Data Reporting & Analysis, you will:

• Manage Report Center: Report Center is a web-based Cognos application that we utilize to interface with our Data Warehouse and to provide reporting for our Reseller customers. This includes, but is not limited to, training Resellers & internal users, providing Tier 1 troubleshooting & resolving technical issues, creating & testing new reports, testing & implementing system enhancements.

• Manage Reseller License Tracker (LT): LT is used as a supplemental tool to manage Reseller user access and licenses. Managing Reseller LT includes but is not limited to creating a new Reseller shared folder profile, requesting and approving new user access to run reports, and requesting and approving a new user license for Cognos.

• Manage Active Directory Object Management Dashboard (ADOM): ADOM is our primary security dashboard where user access is managed. Managing ADOM includes, but is not limited to, acting as trustee for over 55 ADOM groups for both USWIN (internal users) and ADEBP (external users), managing groups for licenses, general access, and access to Reseller shared folders, and completing quarterly certification of all groups.

• Work with internal and external partners and Resellers: Work effectively with internal and external partners to troubleshoot and resolve issues with reports, access, and security of Report Center.

What we’re looking for...

We are looking for a dedicated Problem Solver who acts with a sense of urgency to address Reseller data needs; you enjoy "digging deep" to uncover the cause of data delivery issues and working with partner teams to implement solutions to prevent them from recurring. As a skilled Communicator, you maintain professional composure while navigating complex conversations with internal partners or providing clarity to frustrated resellers. A natural prioritizer, you thrive in a fast-paced environment, effectively managing a high volume of technical tasks without sacrificing the accuracy or attention to detail required for seamless customer data delivery and security.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Three or more years of relevant experience working in a Cognos environment

Even better if you have one or more of the following:

• Self-starter that can work independently and with teams

• Experience creating and managing ADOM groups

• Extensive background working with Cognos and strong practical experience writing SQL (Big Query)

• Experience creating and managing JIRA stories

• Proficient project management skills for working on system conversions

• Proficient with Google Suite of productivity tools: Google Docs, Slides, Sheets

• Curiosity about AI with a strong interest in developing AI proficiency and how it can be implemented to more efficiently provide for our Resellers’ data needs

• Process improvement mindset

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $68,000.00 - $123,000.00.