Product Owner – AI & Corporate Insights

• You are an accomplished Senior Product Owner with a customer obsession mindset

• We’re driven to deliver industry leading digital experiences

• Together, we can rewrite the experience for millions of customers

See yourself in our team

Within Business Banking (BB) the Digital Banking Domain is responsible for managing, improving and transforming Small Business, Corporate and Institutional banking platforms. The digital platforms we leverage include the CommBank app, NetBank, CommBiz and CommBiz Mobile.

Do work that matters

Your expertise in leveraging AI to generate insights will be key to unlocking our experiences for customers. Your focus will be on providing corporate customers with insights into their business using AI capabilities as well as day-to-day management and modernisation of the Daily IQ platform. You will play a pivotal role in shaping the insights experience for businesses of all sizes and driving success in the competitive transaction banking market.

You will own the ideation, planning, and delivery of the roadmap. This role will have a strong focus on influencing the AI capabilities required for providing a rich insights experience to customers.

As a critical member of the team, reporting to the Crew Lead Mobile and Insights, you'll be instrumental in shaping our future proposition. Working closely with cross-functional teams, you'll develop intuitive and innovative solutions that foster engagement, satisfaction, and long-term loyalty. Your leadership will ensure Business Bank delivers seamless, intuitive, and delightful experiences that resonate with our customers, but also ensures a stable and reliable platform.

On any given week you will

• Develop and execute a strategic product roadmap by working closely with the Crew Lead, Technical Lead, and Design Lead to identify the business’s biggest opportunities to chase.

• Lead and coach continuous discovery across the value stream to deeply understand customer pain points, behaviours, and unmet needs.

• Drive an AI first and customer led culture within your team and Crew.

• Accountable for addressing impediments, driving decisions and resolving escalations

• Lead scrum teams to drive agile delivery of the product roadmap

• Ongoing communication of product strategy, roadmap, and progress to stakeholders.

• Manage the Squad’s performance to defined objectives including OKR tracking, etc

• Analyse customer needs, market trends, and competitive landscape to identify opportunities for innovation and growth.

We are interested to hear from people who have

• Proven experience working across end-to-end Agile projects as a Product Owner or Product Manager in digital-first, fast-paced environment.

• Proven experience in delivering Generative AI digital experiences.

• Have a passion for and strong understanding of AI engineering including awareness of key challenges and opportunities, and understanding of key considerations in developing AI driven applications.

• Influential and confident stakeholder management skills, this role will see you working across risk, product, digital, technology and compliance.

• Experience in building best practice and innovative customer experiences, customer engagement and product development

• Highly analytical skills with a strong commercial acumen

• A risk management mindset

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If you’re a driven, collaborative and enthusiastic who wants to have a real impact on the digital experience of our customers – we would love to hear from you!

Advertising End Date: 23/08/2025