Posted:
7/2/2026, 1:29:36 PM
Location(s):
Georgetown, Demerara-Mahaica, Guyana ⋅ Demerara-Mahaica, Guyana ⋅ Land Of Canaan, Guyana
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
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The Service Delivery Coordinator will ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions
As a Service Delivery Coordinator, you will be responsible for:
Protect the health and safety of our personnel and the environment. Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars,
Ensuring the assigned contracts/quotes are fully understood and capitalized upon, Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries .
Responsible for scheduling and dispatching of resources in line with job requirements. Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP…)
Prompt escalation of issues that can impact service delivery, Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
To be successful in this role you will:
Have bachelor's degree from an accredited university or college (with at least 10 years of experience in Services).
Have at least 5 years relevant Wellhead and/or SP&S experience
Have expert at discussing technical problems and solutions with the Customer
Have excellent knowledge of appropriate Baker Hughes products and equipment.
Have fully competent with all Baker Hughes Digital processes e.g. GRID, NPT/SIRCam/Agility/etc
Have working proficiency in written & spoken English
Have knowledge of Drilling and Production processes related to Baker Hughes tools.
Familiar with Offshore Installation processes.
Have relevant Technical Education
Ideally have experience from several Offshore Installations and with a basic knowledge of the different working routines of typical Operating companies
Have skilled knowledge of Drilling Operations.
Have completed approved Safety Training as required
Have completed Train the Trainer and other Soft skills training as defined in Competency Matrix
Have demonstrated personnel management and leadership skills
Have assessor and trainer Verified
Works safely at all times and able to deliver excellent Customer Satisfaction
Demonstrates personal management and leadership skills
Good customer relations skills
Served as the primary customer interface
Recognized and sought after for having a high level of competence in assigned Product Line(s)
Ability to analyze and update Operating Service Procedure (OSPs) and other supporting technical documentation
Able to carry out root cause analysis on incidents and present report-outs including Lessons Learned and quality reports
Perform coaching of Field Operator and Field Specialist level FSEs; assess their technical competence and make appropriate recommendations
Attend DWOP, AWOP & CWOP when required
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
· Contemporary work-life balance policies and wellbeing activities
· Comprehensive private medical care options
· Safety net of life insurance and disability programs
· Tailored financial programs
· Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Services Specialist - Field Svc OpsWebsite: https://www.bakerhughes.com/
Headquarter Location: Houston, Texas, United States
Employee Count: 10001+
Year Founded: 1987
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Clean Energy ⋅ Energy ⋅ Industrial ⋅ Information Technology ⋅ Oil and Gas
Visa Sponsorship: Sponsors work visas