Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

As one of only a handful of companies that design and manufacture High Frequency (HF) and Very High Frequency (VHF) radio communications systems for military and commercial organisation globally, Barrett Communications (a Motorola Solutions company) are constantly innovating and solving the communications challenges our customers face in some of the most inhospitable locations around the world.

Job Description

• Drive resolution of complex multi-disciplinary problems/customer feedback using defined tool/tracking mechanism and using an 8D methodology throughout issue investigation to drive high customer satisfaction.

• Collaborate with the cross functional teams within the organization to drive resolution of quality tickets raised by the internal and external customers.

• Champion design and manufacturing improvements based on return data analysis trends to reduce Cost of Poor Quality (COPQ) and enhance customer experience.

• Facilitate and lead all cross functional activities to effectively address stop-ship/stop-build events, utilizing an 8D methodology to drive issues to effective and timely resolution. 

• Develop, maintain and report on product quality Metrics/KPIs relating to stated Goals and Objectives on a regular interval.

• Work closely with all departments in regards to ISO implementation, issues, maintenance and improvement activities.

• Organize, conduct, and assist in company-wide ISO internal and external audit programs from planning, implementation, report generation, corrective action issuance, verification and closure.

• Coordinate appropriate and effective corrective and preventive (CAPA) actions in response to pertinent observations and findings from the internal / external audits, customer complaints and other internal / external non-conformances.

• Active involvement with Design Engineering teams to ensure that adequate reliability test plans are established to achieve reliability and warranty goals for the project.

• Gatekeeper for the new product release into manufacturing that meets the defined product specifications and requirements.

Basic Requirements

• B.Sc. or Diploma. degree in quality, engineering, project management, manufacturing

• 3+ years of work experience in quality management (HW manufacturing or HW supplier), HW development or testing, or HW project management

• Knowledge of problem-solving methods 

• Knowledge of quality management systems such as ISO, CMMI, etc.

• Knowledge and experience in applying process improvement models (e.g. Digital Six Sigma, Lean, etc.) 

• Excellent self-management skills

• Strong data analytical skills

• Proactiveness and result-oriented approach

• Cross-culture understanding

• Highly collaborative approach (team player)

• Excellent oral and written communication skills in English

The following skills will be a plus:

• Knowledge of hardware development and testing processes and metrics

• Certification in quality assurance, or Six Sigma belt holder

• Knowledge of project management methodologies

• Knowledge of risk management 

• Auditing skills (e.g. ISO 9001 Internal Auditor Certification)

#LI-ONSITE

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].