About the team

The Follow Up Boss team helps real estate professionals run their businesses more effectively through CRM technology, onboarding, and ongoing partnership. This team plays a key role in helping customers adopt the platform successfully by turning business needs into practical system solutions that drive long-term value.

About the role

As an Implementation Consultant, you will be the bridge between new customers and long-term success with Follow Up Boss. You will guide customers through onboarding, system setup, data migration, integrations, and admin training, helping them adopt the platform in ways that fit their business goals and workflows. Your work will shape the customer experience from kickoff through handoff and help set every customer up for lasting success.

 

You Will Get To

• Own the end-to-end implementation process from kickoff through admin training and customer handoff.

• Configure Follow Up Boss to align with customer workflows, team structures, permissions, lead routing, inboxes, and phone setup.

• Manage implementation timelines, milestones, risks, and customer-facing communication throughout the onboarding process.

• Support data migrations, imports, exports, and third-party integrations across each customer’s tech stack.

• Troubleshoot implementation issues, escalate effectively when needed, and partner with Support or Engineering to resolve blockers.

• Gather customer goals and feedback, and turn those insights into implementation recommendations and process improvements.

• Deliver admin training and create documentation that helps customers manage their setup and integrations over time.

• Partner with Sales, Product, Customer Success, and Support to ensure smooth handoffs, strong feedback loops, and a seamless customer experience.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $29.30 - $46.70 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $27.80 - $44.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• SaaS implementation, technical account management, or consulting, ideally supporting CRM or other SaaS implementation, technical account management, SaaS implementation, technical account SaaS implementation, technical

  3+ years of experience in SaaS implementation, technical account management, or consulting, ideally supporting CRM or other customer-facing platforms.

• Experience with CRM systems such as Follow Up Boss, Salesforce, HubSpot, Zoho, or similar tools.

• Strong project management skills, with the ability to manage multiple customer implementations and communicate status, risks, and next steps clearly.

• Comfort working with APIs, integrations, data imports and exports, data mapping, and spreadsheet-based data cleanup.

• Strong communication and presentation skills, with the ability to explain technical concepts to non-technical users and stakeholders.

• A customer-first mindset, including empathy, problem-solving, sound judgment, and calm communication in escalated situations.

• Familiarity with Zapier, real estate technology platforms, or related integrations is a plus.

Transferrable Skills

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.