Function

GCSS

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

What you’ll be doing
You will work individually and as part of a team to provide technical support, account co-ordination, problem analysis and installation support to Hitachi Vantara Customers in the Nordics. You will sometimes go to site yourself but will also work closely with our partner in the Nordics, ensuring they have the support they need from you remotely, before and when they are on site.
You will also work with sales and presales to ensure optimal solutions and service for all customers at all times. Your daily work is done both remotely but also at customer site, one day is rarely like the day before or after.
Personal flexibility to work a variety of hours is key to success as customer needs drive interaction and response. In addition to office hours Monday – Fri, occasional work on evenings and weekends as well as on-call duty is part of the role. You will be working with Hitachi block, file and content storage and related servers as well as SAN (Storage Area Network) from Brocade and Cisco.

What you bring to the team
• Significant experience in support or other field/delivery teams for major IT vendor. Troubleshooting of issues related to SAN/storage as well as associated infrastructure. Experience in Storage Firmware upgrades and planned maintenance.
• Knowledge of major storage vendor support structure, on-line support tools/systems, knowledge databases and escalation procedures.
• Knowledge of major operating systems such as Linux, VMware, Windows etc is valuable
• Customer Focused, structured and service minded; able to keep your calm in a fast paced work situation.
• Strong communication skills in English.
• Drivers license B

Our Company 
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.