Role Description
- Helping customers to solve their technical problems by providing remote support, so that to improve the customer satisfaction.
- Provide remote technical support to customers by telephone or network;
- Monitor the customers’ instrument status by remote diagnostic software and investigate if necessary;
- Record every cases accurately and timely;
- Provide technical support to field service engineers;
- Participate field service installation and maintenance works as assigned
- Provide technical support for internal staff at next items
- Assist company/department achieve KPI

REQUIREMENTS:
- Bachelor's degree with at least 4 years related experience;
- Strong communication skills and presentation skills;
- Mission of Service - the desire to help to understanding the customer issue and partner with them to resolve it completely;
- Responsibility - can be counted on to do what they commit to and to follow through on tasks;
- Good IT experience at network construction, firewall hardware and router configuration
- Empathy - the ability to listen carefully and sensitively to others;