At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

People Leader

All Job Posting Locations:

Shanghai, China

Job Description:

Responsibilities:

• Collaborate with the Shared Service Center and Call Center team to ensure regular process support for business teams including monitoring process status, resolving process issues and handling escalated tickets.
• Build trusted partnership with Business Units, translate process pain points and needs into operational solutions and independently work with cross-functional teams to drive effective implementation.
• Provide analysis on process data and generate regular reports as well as tailor-made ones.
• Monitor process performance and ensure compliance with company policies and standards.
• Policy/Process training and new joiner orientation for business teams.
• Ad hoc support on projects and assignments.

Qualification Requirement：

• Bachelor’s degree or above with 3-5 years of business support experience in multi-national company.
• A great team player with strong communication skills.
• Experience in leading projects is preferred.
• Fluent in English both written and spoken.
• Excellent data analysis and problem-solving capability.
• High sense of responsibility.
• Strong self-awareness, adaptability and aspiration

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Coaching, Collaborative Selling, Cross-Functional Collaboration, Customer Centricity, Customer Intelligence, Customer Relationship Management (CRM), Data Savvy, Developing Others, Inclusive Leadership, Leadership, Operations Management, Performance Measurement, Sales Enablement, Sales Support, Sales Training, Team Management