Life Sciences Commercial Senior Manager - Customer Engagement Transformation (Salesforce/Veeva)

Posted:
11/7/2025, 4:34:45 AM

Location(s):
Illinois, United States ⋅ New York, United States ⋅ Boston, Massachusetts, United States ⋅ Pennsylvania, United States ⋅ Massachusetts, United States ⋅ Chicago, Illinois, United States ⋅ New York, New York, United States ⋅ New Jersey, United States ⋅ Philadelphia, Pennsylvania, United States ⋅ Morristown, New Jersey, United States

Experience Level(s):
Senior

Field(s):
Growth & Marketing ⋅ Sales & Account Management

Locations: Boston, NYC, Morriston NJ, Philadelphia, and Chicago   

Level: Sr. Manager

Accenture Life Sciences – Commercial Consulting

We redefine commercial models and drive patient-centric innovation across the value chain—from pre-diagnosis to treatment—by combining strategic consulting, digital transformation, and technology enablement to deliver measurable outcomes for patients and business alike.

With a heritage of over 10,000 life sciences professionals operating globally, we power next-generation pharmaceutical and biotech growth. Our strength lies in modernizing commercial models to adapt to an era of “new science”—where AI, digital engagement, and data-driven personalization transform how therapies reach patients.

We have amplified our impact by combining deep life sciences expertise with market-leading digital, AI, and operating model capabilities. Through our core functional domains, we deliver integrated solutions that improve patient outcomes, enhance customer engagement, and drive commercial growth:

  • Access & Patient Services – Design and optimize hub operations, patient and HCP portals, and digital health solutions to improve access, affordability, adherence, and patient experience. Leverage AI and GenAI to streamline processes, personalize engagement, and enhance service delivery.
  • Sales & CRM – Transform sales and CRM strategy to enable more relevant, data-driven customer engagement. Support vendor selection, implementation, and optimization of platforms like Salesforce and Veeva, aligning technology and business processes to maximize impact.
  • Marketing & Customer Engagement – Reinvent marketing to drive growth through omnichannel engagement, modernized content supply chains, and hyper-personalized experiences. Empower marketing organizations with GenAI, analytics, and agile ways of working to increase speed, relevance, and ROI.
  • Data & AI – Harness advanced analytics, GenAI, and predictive modeling to generate actionable insights, improve targeting, optimize content, and enable faster, smarter decision-making. Scale data and AI use cases to deliver measurable efficiency and performance gains.
  • Talent & Operating Model – Design intelligent, adaptable commercial organizations, processes, and ways of working. Reimagine operating models, strategic functions, and workforce capabilities to increase agility, improve customer experience, and build AI-native organizations prepared for the future.

Through this integrated approach, we help clients become adaptive, intelligent organizations—accelerating commercial success and improving patient outcomes in a transformed life sciences landscape.

Ultimately, our goal is to create 360° value for our clients and their customers.

You Are: 

A senior consulting leader with deep industry expertise and the ability to lead large, complex engagements. You bring executive presence, strategic vision, and a proven track record of delivering innovative, measurable outcomes for clients in the life sciences sector.

The Work: 

  • Assist our Life Sciences clients with selecting, implementing and capturing value from new commercial platform ecosystems.
  • Lead large-scale programs or complex ($5MM +) multi-workstream engagements, ensuring high-quality, innovative deliverables tailored to executive audiences.
  • Serve as a strategic partner to C-suite and SVP-level client stakeholders, influencing decision-making with authority.
  • Shape solutions that integrate cross-business units – Strategy, Technology, Operations, Song — to bring deep-cross functional solutions, insights, and teams to our clients
  • Own project financials, including budget management, forecasting, and profitability targets.
  • Drive origination and sales for new opportunities, from ideation through contracting, leveraging Accenture’s thought leadership.
  • Guide professional development of all team members; foster a collaborative, high-performance culture.
  • Proactively integrate market trends, innovations, and regulatory shifts into client strategies and Accenture offerings.
  • Represent the practice in external forums, conferences, and thought leadership publications.
  • Lead cross-functional solutioning sessions to shape multi-domain, multi-region programs that address client business, operational, and technology needs.
  • Serve as an industry thought leader, influencing client agendas by sharing perspectives on emerging trends, competitive dynamics, and innovation opportunities.
  • Oversee delivery transformation, ensuring programs are structured for scalability, agility, and measurable impact on both patient and commercial outcomes.
  • Design and implement future-ready operating models, optimized business processes, and organizational structures that enhance commercial agility, scalability, and cross-functional alignment.

Here’s What You Need:  (Basic Qualifications)

10 years of experience in life sciences commercial or patient services consulting experience in the following areas:

  • Deep expertise in one or more of the four core domains and working knowledge of all four areas.
  • Expertise in Salesforce Life Sciences Cloud or Veeva CRM.
  • Proven ability to shape and sell complex, multi-million-dollar consulting engagements.

3 years in senior delivery and sales roles

4 years in a team leadership role

Bonus points if you have:

  • Recognized industry thought leadership (e.g., publications, conference presentations).
  • Experience leading global or multi-region programs.
  • Advanced credentials (MBA, MS, PharmD, etc.) or certifications in relevant technology platforms.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                           $132,500 to $302,400

Cleveland                                            $122,700 to $241,900

Colorado                                            $132,500 to $261,300

District of Columbia                         $141,100 to $278,200

Illinois                                                 $122,700 to $261,300

Maryland                                           $132,500 to $261,300

Massachusetts                                  $132,500 to $278,200

Minnesota                                         $132,500 to $261,300

New York/New Jersey                    $122,700 to $302,400

Washington                                      $141,100 to $278,200

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing