Main Purpose:

The Murex support analyst will provide second line of support in global commodity trading company with operations across multiple geographies.

This role is critical in supporting trading, deal desk and risk departments, ensuring that the production issues are addressed promptly using the knowledge of Murex product and Trafigura support processes. The ideal candidate will work closely with traders, quantitative analysts, risks and IT teams to optimise support process and improve system stability.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities

Familiarity with standard support processes such as incident and issue management
o A basic understanding of Release Management
o Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution
o Exposure to problem tracking systems
o Experience of working in a high volume, time critical, environment
o Ability to handle customers with different levels of technical and business knowledge
o Understanding of different functions within the business
o Familiarity with the full trade cycle
o Management of new releases through UAT and into the production environment
o Documentation of issues and workarounds
o Process design and implementation

Technical knowledge in below areas:
o SQL
o IT architecture
o Database structures
o XML
o Business Objects
o QlikView

Key Qualifications

Education & Experience:

• Bachelor’s or Master’s degree in Computer Science, Finance, or a related field.
• 5+ years of experience of working on Murex Product. (Candidates with higer experience are welcome)
• Hands-on experience with LiveBook, Market Data, MxML workflow, pre-trade, and post-trade functionalities.
• Proven ability to work under pressure in a fast-paced trading environment, managing multiple priorities and tight deadlines.
• Demonstrated experience in supporting Murex users in a global or multinational environment.

Skills & Competencies:

• Expertise in Murex trade booking, position management, risk, pricing, and simulation modules.
• In-depth knowledge of financial instruments, including derivatives, commodities, fixed income, and equities.
• Solid understanding of pricing models and risk concepts such as PnL, VaR, and sensitivities.
• Knowledge of SQL, Unix/Linux, and scripting for troubleshooting and automation.
• Excellent problem-solving skills with a proactive approach to issue resolution.
• Strong communication skills to collaborate effectively with stakeholders across different teams/regions.

Work Environment:

• This position typically operates in a professional office environment. Some travel may be required depending on project needs and stakeholder locations.

Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.

Key Relationships and Department Overview:

Key Relationships

• Close relationships with senior business stakeholders and key users within the derivatives space
• External IT :  Strategic outsourcing partners.
• Internal IT :  Technical and Functional partners and stakeholders based in India, Moscow, Geneva, China, Uruguay etc.

Reporting Structure

- Reporting to the Application Support Manager