About This Team

Our WebFOCUS Support team is dedicated to empowering ibi's global customers by providing rapid and accurate resolution for complex technical challenges, ultimately ensuring they maximize the value of our leading data and analytics platform. Our core ambition is to be a model of service excellence, achieved through proactive collaboration and continuous knowledge development among team members. We prioritize issues based on customer impact and severity, focusing on high-level troubleshooting across multiple operating systems, platform database access, and enterprise-level web/cloud environments. Successful team members are high-level troubleshooters who thrive in a fast-paced environment and value clear, direct communication, with our collective goal being to uphold ibi's commitment to award-winning customer service.


Job Description/Responsibilities:

• Work is moderately supervised
• Works to achieve operational targets within job area with direct impact on department results.
• Works independently on larger, moderately complex projects/assignments.
• Sets objectives for own job area to meet the objectives or goals of projects and assignments.
• Responsible for making adjustments or recommended enhancements in systems.
• and processes to solve problems or improve effectiveness of job area.
• Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex.
• Problems may require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.
• Communicates with contacts typically within the department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.
• May work to influence parties within own job function at an operational level.
• May provide guidance and assistance to entry level professionals and/or support employees.
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• Required Experience/Skills:
• Established and productive professional position.
• Typically requires some work experience in non-support position.
• Requires practical knowledge of job area typically obtained through advanced education combined with experience.
• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience; or an advanced degree without experience.
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• Optional Experience/Skills:
• additional languages

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please email us at [email protected] for assistance.