Position Summary...

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do...

The People Services team is a dynamic and multi-functional team spanning across several pillars like Contact Center, Data Administration, Recruiting Services and Unemployment Claims, Canada HR alongside critical support teams like Transaction Support, Integrations, Quality Assurance, People Analytics & Reporting and Workday Configuration. This Bangalore based team collaborates and works together with our colleagues based out of Charlotte (North Carolina) and Bentonville (Arkansas) creating benchmarks around customer service delivery and a superior associate experience. Employment services support unemployment claims management, work authorization, verifications and additional audits focused on the unemployment process.

Our speed, accuracy, on-time delivery of associate centric solutioning enables us to create the right mix of performance and agility in our daily operations. Our focus continues to bring in bright and fresh talents thereby ensuring a high-octane culture.

Ready to jump in and be a part of this team? 

What you’ll do:   

• Assist in Government audits and verifications for associates in the US.
• Validate the documents and provide necessary responses based on the requests
• Provide day to day data on a timely manner to the SME
• Adhere to the Volume, Quality and Utilization target
• Understand the trends and metrics.
• Maintain strict confidentiality of Associate records and sensitive information.
• Support the team in various projects and initiatives as needed.
• Seamlessly coordinate and communicate with SME in the daily operations
• Ability to enhance the in-house tool’s functionality via continuous improvement ideas

What you’ll bring:

You make sound judgment and promote a customer/member focused environment and flexible to work in different shifts as per changing business requirements. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs and initiatives in order to improve the community. You build and sustain internal and external relationships.

• Customer/Member Centered-Shows care and concern when serving our customers/members. Asks questions to understand customer/member needs. Uses policies and information to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time to resolve customer/member requests.

• Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

• Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed to carry out work as required.

• Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.

• Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Acts to solve problems so work can be completed in a timely manner.

• Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior

• Bachelor's degree in any field. (Preferably HR/Business Administration, or a related field.)
• Basic reporting and data analysis skills.
• Proficient in Microsoft Excel
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Must be willing to work in US hours.
• Excellent oral and written communication is a must

Required Experience – 6 months to 1 year.

Job Location – Cessna Business Park, Walmart Global Tech - Pardhanani Wilshire II, Bangalore.

Work hours / Shifts – Flexible and ready to support rotational shifts.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail

  

Benefits:  
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.  
   
Equal Opportunity Employer:  
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  
 
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, human resources, information technology, or related area. Option 2: 1 year's experience in business, human resources, information technology, or related area. Option 3: Associate's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related field.

Primary Location...

Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India