Job Title

Lead Business Capability Expert

Job Description

Job Description : CG 70 BCE

Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team will equip businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers.

You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips.

In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc.

You are responsible for

• Process Design & Optimization

• Lead commercial excellence for Enterprise Informatics
• Analyze, design, and optimize end-to-end commercial processes.
• Monitor industry trends and recommend transformative solutions
• Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI’s and compliance requirements and controls.
• Identify automation opportunities and application of AI for Commercial backbone processes

• Ensure compliance with commercial process standards and governance mechanisms.
• Monitor KPIs and SLAs to drive continuous improvement by leveraging process mining.

• Commercial Excellence Strategy

• Support the development and execution of commercial excellence initiatives, including pricing strategies, sales effectiveness, and improvements in customer experience.
• Collaborate with stakeholders to align process improvements with strategic business goals.

• AI & Automation Enablement

• Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.).
• Evaluate emerging technologies and recommend innovative solutions for operational efficiency.

• Collaboration & Stakeholder Engagement

• Work closely with business and IT stakeholders to understand requirements and deliver process improvements.
• Conduct workshops and training sessions on Commercial backbone processes.
• Collaborate with the other BCE/BPEs for cross functional requirement
• Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc.
• Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified.
• Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.
• Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

To succeed in this role, you should have the following skills and experience

• Minimum 10-15 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience
• Good understanding of Management system and QMS
• Experience in backend Commercial processes in combination with E2E process knowhow, technology based solution mindset.
• Expert knowledge and hands on experience in Salesforce or Apttus, SAP, Zuora or similar applications is a must.
• Full end-to-end multi-modal commercial processes execution knowledge.
• Quality and regulatory requirements understanding
• Professional demeanor and strong communications skills
• Excellent leadership skills with the ability to influence other senior colleagues
• Fluency in English, verbal and written

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.