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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Aetna IT Delivery organization, within CVS Health’s Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Developer to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice.  In this role you will be responsible for implementing the conversational flows to deliver a superior user experience.  This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design. 

You will make an impact by:

• Designing and developing AI conversations, including integrating with enterprise APIs to fulfill consumer requests
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
• Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
• Integrate chatbot solutions with multiple platforms
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
• Tuning and enhancing Speech to Text models

Required Qualifications

• 5+ years professional development experience
• 1+ Years experience building AI powered chatbots from scratch using AI, ML and NLP technologies
• Must have knowledge of IBM Watson Assistant with hands on experience
• In depth knowledge of conversational designs, flow, and automated speech recognition, including SSML tagging for TTS
• Knowledge of AI/chatbot development landscape, tools and other frameworks
• Clean coding skills and best practices
• Experience in CICD, Git, unit-testing and source code management
• Knowledge of cloud development and deployment principles
• Knowledge of Agile development and DevOps approaches
• Understanding of end-to-end software development processes and business requirements

Preferred Qualifications

• Backend (server side) development experience either in Java, node.js
• Strong multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
• Experience with IBM Voice gateway and / or IBM Discovery is a plus

Education Bachelor's degree or equivalent experience required

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 09/04/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.