Job Title –  Corporate Mobility Specialist, 09 (Specialist)

Management Level : 09, Specialist

Location: Bangalore/ Gurgaon/Hyderabad/Chennai / Mumbai

Role Summary:

Mobility operates one of the world’s largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class experience that enables our people to focus on what matters most.

As a Destination Services & Corporate Housing Specialist, you will act as a regional Subject Matter Expert (SME), providing strategic oversight and advisory support across mobility programs. You will be responsible for ensuring high-quality, compliant, and consistent delivery of destination services and housing solutions, while managing vendor performance, resolving complex escalations, and supporting continuous improvement and transformation initiatives.

This role requires strong judgment, stakeholder management, and deep domain expertise to drive service excellence, manage risk, and enhance employee experience.

Key Responsibilities:

• Act as the regional SME for Destination Services and Corporate Housing programs
• Oversee and manage vendor performance, including SLAs, KPIs, and service delivery quality
• Serve as the primary escalation point for complex or high-impact cases
• Provide advisory support to mobility leaders, operations teams, and stakeholders
• Ensure consistent application of global mobility policies, processes, and standards
• Monitor and assess risk, compliance, and data integrity, including privacy and duty of care considerations
• Manage vendor relationships and contracts, including interpretation and performance remediation
• Lead and support Quarterly Business Reviews (QBRs) and ongoing vendor governance activities
• Drive insights and reporting on cost, service quality, and operational performance
• Identify opportunities to improve service delivery and optimize program value
• Contribute to mobility transformation initiatives, including new tools, processes, and service models
• Support implementation, rollout, and adoption of new solutions and capabilities
• Collaborate with Procurement, Legal, and Service Delivery teams on vendor and housing-related matters
• Coach and support regional teams as a trusted expert

Professional & Technical Skills:

• Proven expertise in Destination Services and Corporate Housing within global mobility programs
• Strong stakeholder management and influencing skills, including operating effectively without direct authority
• Demonstrated experience in vendor management, including contract interpretation, SLA/KPI governance, and performance management
• Strong problem-solving and analytical skills, with ability to manage complex and ambiguous scenarios
• Experience handling escalations and risk assessment in high-impact situations
• Solid understanding of relocation services, housing, and lease management across multiple geographies
• Ability to ensure compliance, controls, and data integrity
• Strong communication skills (written and verbal), including ability to simplify complex topics
• Advanced proficiency in Excel and PowerPoint
• Experience in process improvement, change management, or transformation initiatives
• Proven ability to work effectively in large, global, and matrixed organizations

About Our Company | Accenture (do not remove the hyperlink)

Qualifications & Experience:

• Minimum 8–10 years of experience in global mobility, destination services, or related areas
• Strong experience in vendor management, stakeholder management, and operations
• Experience in immigration, compliance, governance, risk, and mobility processes is preferred
• Experience working in cross-border or global roles
• University degree required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.