Job Description:

Key Responsibilities

Leadership

• Team Management: Lead and mentor the People Services Vietnam team, fostering a culture of data accuracy and customer-centricity.
• Roadmap: Execute a "stabilization phase", focusing on WD and Cadena data accuracy, process & system optimization.
• Operational Consolidation: Streamline the responsibilities of the PS Advisor based in different location.
• Future Readiness: Fostering collaboration between VN People Services & Payroll, which sits under the same team moving forward.
• Data Remediation: To support in a comprehensive audit and cleanup of historical employee data and system configurations to ensure 100% integrity.
• Digital Integration: Maximize the use of digital tools to automate manual tasks and improve the employee experience.
• Expats services: The central coordinator for all immigration processes for expatriates and foreign employees (visa, work permit, TRC, ect.)
• Employees benefits: ensures effective management of employee healthcare benefits—including insurance and health checkups, ect.

Specialist Services & Compliance

• Full Lifecycle Management: Oversee the team on integrity of employee master data from onboarding to offboarding, ensuring compliance with local labor laws and GDPR.
• Cross-Functional Collaboration: Working with Payroll, Finance, Legal, and Global CoEs where necessary to ensure Vietnam operations meet both local statutory requirements and global standards.
• Case Management: Act as a senior for Vietnam's People Services, providing high-level resolution for complex (Tier 2) inquiries.

 Experience & Skills

• Experience: Minimum 5+ years in HR Operations or People Services, preferably with 1–2 years in a supervisory or Lead capacity.
• Technical Mastery: Proficiency in Workday is required. You must be comfortable "getting under the hood" of HR systems to navigate & fix data issues.
• Vietnam Labour Law: Able to search/source for knowledge of local labor codes, social insurance regulations etc
• Analytical Mindset: Demonstrated ability to troubleshoot complex system errors and use data to drive process improvements.
• Adaptability: The mindset to act as an individual contributor & Team Leader during the stabilization phase.

#LI-DNI

Location:

Ho Chi Minh City

Brand:

Dentsu Apac

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)