Who we are looking for

The Critical Systems Engineering team has an immediate opening for a Mainframe Infrastructure Capacity and Performance Engineer. This challenging role sets strategy and provides leadership of the performance and capacity management of the mainframe ecosystem. This role is also responsible for the governance and oversight of our service partners including vendors responsible for the delivery of mainframe IT Infrastructure services; these teams work closely with the State Street operational teams who are responsible for applications and other platforms.  The successful candidate will be responsible for reviewing existing capacity and performance statistics while working with application developers, systems engineers and vendor partners to gain insight into future needs and ensuring sufficient capacity is available while managing costs.  In collaboration with the business, technology peers, and vendor partners, you will ensure that State Street’s businesses have optimized services and operations, enabling greater availability, performance and reliability in the delivery of State Street products.

What you will be responsible for             

• Global Management of Mainframe Capacity and Performance management working with systems engineers, application development and vendor partners
• Provide SME & Management escalation point of contact for all capacity needs
• Utilize WLM to tune and optimize mainframe workloads
• Perform Change management governance including review of planned changes for impact and timing and act as one of the weekend duty managers
• Development and management of platform operations processes and capacities, ensuring all technology SLAs/OLAs are met, driving platform availability
• Institute and govern metrics related for capacity and performance management
• Collaborate with application and business teams to understand evolving client requirements and strong ability to understand and explain impact on mainframe capacity
• Collaborate with service providers to improve mainframe operations & performance
• Monitor hardware/software industry to protect mainframe assets and provide planning for lifecycle changes.
• Monitor industry for performance and capacity best practices and make recommendations for enhancements in SSC tools and practices
• Provide direction and approvals for performance/capacity actions and SOPs, change management, configuration management, security, etc.
• Support the increasing regulatory needs  including:  responding to audits, providing evidence, conducting DR exercises, performing Cyber vault exercises, risk assessments, identifying and delivering enhancements, etc.
• Support the Secure Baseline /Healthcheck process including results and remediation reviews

Education & Requirements

• Bachelor's degree in computer science or other technical discipline with a minimum of 10 years’ experience with z/OS infrastructure.
• 5+ years’ experience performing Capacity & Lifecycle Management of Platforms
• Level-4 troubleshooting skills in a global mainframe environment including experience working with the service providers to ensure effective and reliable operations
• Proven understanding of Work Load Manager (WLM) ability to create proper policies in support of efficient performance
• Experience with mainframe tools such as Omegamon, Query Monitor, Log Analysis, and RMF Monitor
• Excellent customer service orientation
• Proven Critical Thinking, Problem Solving, Analytical, Collaboration and Decision Making Skills
• Excellent leadership and exceptional verbal and written communication skills
• Communicate effectively with technical and non-technical audiences

Preferred Qualifications

• Familiarity with delivering IT services in a financial service organization
• Experience using JIRA for creating and assigning work/tasks

Salary Range:

$120,000 - $187,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

State Street's Speak Up Line