At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Officer, HR Operations Support Analyst 2, Performance Management - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The HR Operations Support Analyst 2 is an entry-level position responsible for providing operations support services for the Performance Management processes, including but not limited to: record maintenance, storage & retrieval of records, maintaining employee records in coordination with Human Resources, reporting, and data analytics.  The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes for Performance Management related activities in Workday and the Accountability Framework Tool.

In this role, you are expected to:

• Execute tasks to directly support PM processes as outlined in the Job Description Summary.

• Collaborate with HR partners, the Talent & Performance Management community, Technology, and other stakeholders to support Citi’s PM processes, strategy and roadmap.

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).

• Partner closely with stakeholders at various level of the organization to define and prioritize business/ functional requirements for T&PM technology systems and manage stakeholder expectations.

• Support the PM team in advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

• Work with  HR and Technology partners in the documentation of requirements, review of technical design, execution of user acceptance testing and rollout/communications.

• Review and approve User Acceptance Test scripts and test results.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Knowledge/Familiarity/Experience in Citi's Performance Management process is preferred

• Proficient in Microsoft Office

• General knowledge of client reporting across the industry and our competitors

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

 

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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