WHO WE ARE:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation and we will challenge you to help us create a better tomorrow.

BEGIN YOUR CAREER WITH A FOCUS ON TOMORROW!

POSITION: IT Commercial Operations Intern

This role involves acting as part of a dynamic, cutting-edge global Information Technology department with workgroups engaged in IT Operations, Cloud transformation, networking, digital workplace technologies, Contact management centers, process, and governance. The IT Commercial Operations team plays a key role in enabling JCIs business units, and the successful intern will gain experience in working in a fast paced, challenging environment. The position gives real insight into the operation of a truly global IT organization and into the qualities required to succeed in a career in Information Technology.

OVERVIEW:

This intern position will work with the Commercial Operations CoE and focus primarily main on driving improvements in our release management processes for our commercial applications (Salesforce and ServiceMax).

Below are a list of indicative roles/responsibilities for the position:

• User Access and Audit Management: The intern will assist with user access management across our Salesforce environment and help find opportunities to automate/improve on the process. They will also be involved in compliance checks to ensure that all users are created in accordance with internal audit requirements.
• User and Support Governance: The intern will act as an IT liaison for our business stakeholders, who provide the first level of support to our end users. Responsibilities may include hosting calls, creating, and presenting training material, and acting as a conduit between the business and our external IT Support Teams. Additionally, the intern will help develop the IT Service Catalog pages for Salesforce and ServiceMax.
• Automation Mini-Projects: Using the low-code automation tools in Salesforce to drive efficiencies and reduce errors in Salesforce user provisioning.
• Data Analysis/Reporting: Using the reporting and querying tools available in Salesforce to analyse large volumes of data to help focus continuous improvement initiatives.
• Ad Hoc and Project Work: Actively participate in projects initiated by the team, including the standardization of the process governance data capture across our Salesforce environments.
• SFDC Platform: Full Salesforce training will be provided, and the intern will also assist with user access management/report and dashboard creation/data loads and exports/other ad-hoc tasks as required.

PREFERRED DEGREE BACKGROUND:

• Business Information Systems
• Computer Science
• IT Project Management

DESIRED SKILLS:

• Be creative, think outside the box and don’t be afraid to challenge the status quo
• Have excellent communication skills and an ability to influence people
• Detail-oriented with strong analytical and problem-solving skills
• Be open to interact with people from different backgrounds and cultures
• Build relationships and work successfully in global teams, take initiative, and possess creativity
• Excellent interpersonal skills
• Accountability & Results Driven
• Ability to execute in a team environment and on own initiative
• Technical acumen and an eagerness to learn

BENEFITS OF PLACEMENT WITHIN JOHNSON CONTROLS

• Flexibility to navigate and gain experience in interesting areas of IT
• Playing an integral role in transforming the IT industry
• Access to professional IT training
• Unique opportunities to work directly with senior leaders
• Collaboration with other like-minded bright, and intelligent individuals

LOCATION:

Johnson Controls, One Albert Quay, Cork

DURATION:

6 months

March – August 2025 or flexible around course and exam dates

ADDITIONAL INFORMATION:

Based in the state-of-the-art Ireland’s Smartest Building, you will become part of a global intern network group allowing you to learn about the Johnson Controls business, beyond your internship role. Helping our employees achieve a healthy work-life balance is important to us. If you join JCI at a strategic location, as well as receiving a competitive salary, you’ll also have the opportunity to explore flexible working arrangements dependent on the role requirements, your performance metrics and in agreement with your line manager.