Job Description:

The impact you have in this role

As a Customer Service Representative (m/f/*), serving 3M’s direct buying customers in the Central Europe Region (BNL + DACH), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Handling customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures.

• Maintaining relationships with Premium Accounts by understanding, anticipating, and identifying their product and especially service needs. The CSR visits – together with the 3M sales manager – the selected Premium Accounts.

• Self-preparing service performance reports and participates in customer meetings to identify/propose opportunities to improve 3M service, customer satisfaction, communication, and efficiencies.  

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions.

• Conducting service process analysis and drives cycle time and OTIF improvements.

• The CSR liaises with 3M Sales Support in regard of RFQ.

• Coordinates the management of Product Quality Complaints (liaise with Customer Issue Resolution Representative).

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s degree or equivalent

• Team player, persistent and results oriented, good communication skills

• Language skills: Dutch (mandatory), English (mandatory), French

• Strong skills of SAP (ERP system), Salesforce (CRM system), 3M Partner Portal, Excel, PPT

• Commercial flair on the phone and in face-to-face meetings with Key Accounts,

• Premium service mindset towards Premium Accounts

• Ability to provide proactive service and excellent communication skills

• Experience with analyzing and creating of moderately complex performance scorecards

Additional qualifications that could help you succeed even further in this role include:

• High affinity to use software solutions – including SAP and Salesforce (or similar)

• Well organized and independent at dealing with moderately complex issues

• Eager and capable at improving service and logistics processes

• Ability to manage change including quickly adapting to new systems and processes

Please attach your CV in English.

Does this opportunity and our innovative 3M culture align with your career aspirations?   

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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