Job duties include, but not limited to: 

• Support customer research and insights by helping collect, organize, and summarize customer feedback, surveys, and journey observations to identify experience pain points and improvement opportunities. 
• Assist with journey mapping and experience documentation, including updating current-state artifacts, validating touchpoints, and ensuring customer needs are represented across projects. 
• Collaborate with CX, UX, and partner teams on audits, reviews, and small initiatives—such as portal or app evaluations—to help improve consistency and overall customer experience quality

An ideal candidate: 

Must be a Sophomore or above 

Wants to learn more about working in a corporation 

Is Customer focused – enjoys engaging with people through phone and email 

Possesses excellent communication skills, both oral and written 

Is flexible to adapt to achieve team goals 

Has the technical skills required for navigating multiple systems and learning new technology