Senior Audio Visual Engineer

Business Technology & Digital Solutions is a fast-growing organization leading digital transformation at FUJIFILM Biotechnologies. This team is responsible for designing, monitoring, managing, and troubleshooting End-User Computing systems, meeting rooms, local and global town halls, digital signage, and auditoriums. We are seeking an experienced, passionate, service-oriented, and skilled Audio-Visual (AV) Engineer to oversee all meeting rooms globally. The role involves managing the design, lifecycle, and operational support of meeting spaces to ensure seamless AV performance. The employee will also support town halls and develop a comprehensive knowledge base for the service desk to enhance support efficiency.

As the Senior Audio Visual Engineer, you will work alongside highly dedicated and skilled colleagues worldwide, collectively ensuring stable, efficient, and compliant IT solutions. The Global Desktop Engineering team is part of the Infrastructure & Operations (I&O) department.

This key position provides technical guidance and expertise, diagnosing and resolving complex issues across a broad range of AV technologies. It entails analyzing inquiries, identifying suitable technical solutions, and serving as the primary escalation point within the organization.

A significant aspect of this role is training and mentoring the Global Service Desk team, sharing knowledge, and developing troubleshooting skills. Responsibilities include leading the creation and maintenance of the organization’s knowledge base and developing end-user support and training documentation

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Principal Accountabilities:

• Technical Guidance and Issue Resolution: As the primary point of escalation within the organization, the Senior Audio-Visual Engineering is responsible for monitor, diagnosing and resolving complex technical issues across a diverse range of technologies. (40%)
• Training and Mentoring: This role is responsible for collaborate with global teams to ensure AV solutions meet organizational needs including training and mentoring Global ServiceDesk by imparting essential technical knowledge and skills, empowering them to effectively address and resolve technical issues independently. Collaborate with global teams to ensure AV solutions meet organizational needs (40%)
• Knowledge Base Management: The Senior Audio-Visual Engineering is responsible for the creation and maintenance of the Global Desktop Engineers 's knowledge base. This includes documenting solutions to common issues, establishing best practices, and developing end-user support and training materials. (10%)
• Project Execution and Quality Assurance: They are responsible for participating in projects, ensuring that they are executed efficiently and meet the organization's quality standards. (10%)

Minimum Education and Experience Requirements:

• Bachelor’s degree in information technology, Audio-Visual, Computer Science or a related field.
• Minimum of 10 years in a highly regulated environment
• Proven experience of managing AV systems in a corporate environment
• Experience and understanding of ITIL processes is required
• Proven experience of networking concepts, including DNS, DHCP and TCP/IP
• Proficiency in Microsoft Office 2016-2019, Office 365, Teams, and cloud-based phone systems with strong administrative knowledge.
• Proven experience of IT Service Management (ITSM) principles and practices to facilitate effective IT service delivery
• Experience working closely with end-users to manage issues and requests, with a strong focus on customer service and satisfaction

Knowledge, Skills and Abilities:

• Excellent analytical, organizational, and problem-solving skills.
• Knowledge of AV equipment, software, and troubleshooting techniques.
• Strong interpersonal skills and a service-oriented approach
• Strong organizational and project management skills
• Excellent knowledge of computer hardware, including PCs and networking hardware
• Excellent teamwork and collaboration skills to work effectively within diverse teams and promote a cooperative work environment.  
• Demonstrates a self-motivated and resourceful mindset, with the ability to prioritize and execute tasks efficiently in high-pressure environments while maintaining a strong sense of responsibility and commitment to service

Who you are:

The ideal candidate possesses a service-oriented mindset, capable of handling customer requests while prioritizing based on criticality. Candidates should have strong knowledge of Audio-Visual technologies and demonstrate analytical and methodical approaches to IT incidents and requests, showcasing proven problem-solving skills to address complex technical challenges. Excellent teamwork and collaboration skills are essential for effective interaction within diverse teams and fostering a cooperative work environment. The candidate should exhibit a self-motivated and resourceful attitude, with the ability to prioritize and execute tasks in high-pressure situations while maintaining a strong sense of responsibility and commitment to service.

Additionally, the candidate will participate in project execution, quality assurance, and support process administration. They will oversee asset management for meeting rooms and document all relevant procedures and processes.

The work we do at FUJIFILM Biotechnologies (FB) has never been more important and we are looking for talented candidates to join us. We’re growing our capabilities and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FDB and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. Here, you’ll work alongside and learn from some of the most dedicated scientists, engineers, and manufacturers in the industry. We’re proud to cultivate a culture that will fuel your passion, energy, and drive. This is what FDB calls Genki.

Join us and discover a community that thrives on diversity and never scares away from a complex challenge. Take the opportunity to work with some of the most dedicated scientists, engineers, and manufacturers in the industry. At FDB, you determine what’s possible.

FUJIFILM Biotechnologies Denmark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identify or any other protected class.

As part of any recruitment process, FUJIFILM Biotechnologies collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations and may share this as part of the global recruitment process with hiring managers in Europe and the United States.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.