Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them.

The Technical Support Operations (TSO) department are post-sale systems engineers supporting a global customer base for advanced and mission-critical digital communications systems.
These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications.
TETRA and LTE solutions offer a portfolio of digital radios, infrastructure and applications which enable voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.

Job Description

We are seeking a senior or experienced Network & Data Systems Engineer to join our TSO Network & Data team that will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.

You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

The role is based on a hybrid work model. Travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.
The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.

The department provides 24*7*365 cover to all our customers and as such all Technical Support Engineers will be expected to be part of the Out of Hours solution. At present this cover is achieved via an On-Call Rota.

Scope of Responsibilities: 

• Develop a high level of understanding of Motorola Solutions TETRA products and architecture to be able to support external and internal customers in the resolution of technical issues.

• Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English 

• Take ownership of customers’ issues and ensure that customers’ expectations are met

• Follow Customer Issue Resolution processes.

• From time to time, visit customer sites across the EA region in order to resolve those issues that cannot be resolved remotely.

• Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.

• Participate in System Upgrades on customer premises

• Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures

• Stay current on new and emerging technologies.

Basic Requirements

• Degree in Engineering, Computer Science, Telecommunications or similar.

• Minimum 2/3 year of experience in Technical Support or Network Engineer role (Network Consulting Engineer, Network Administrator, Network Operator, Network Specialist).

• Understanding of ITIL framework/methodology and ITIL foundation

• Background knowledge of Network Technology, protocols, and general concepts, related to the Internet, Firewalls, LANs, WLANs, WANs and other Network components.

• Ideally having previous experience in Systems and Software Engineering, Mobile Telecoms including Tetra, LTE, UMTS/GSM. 

• Ability to understand the complexity of systems architecture.

• Demonstrated advanced troubleshooting skills, the experience and diligence to work on their own, within a team and with other stakeholders to deliver high quality solutions.

• An ability to deliver against challenging deadlines to resolve network related operational requests and incidents with a flexible approach to the demands of the role.

• The role also requires you to define and create problem (RCA) documentation, for both customers (external) and knowledge base (internal) articles.

• Open and direct communication with excellent oral and written communication skills in English.

Desirable:

• Advanced Networking skills (Intermediate-Advanced preferable).

• Advanced Linux, UNIX, Windows operating systems (Intermediate-Advanced preferable).

• Hardware / Virtualization troubleshooting.

• Advanced Radio Frequency Telecommunications systems understanding.

• Advanced Knowledge of Network security.

We offer:

• Flexible working hours

• Hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Competitive salary package

• Strong team-oriented culture

• Contract of employment

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• Trainings and broad development opportunities

• Volleyball field and grill place next to the office

• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].