Posted:
5/12/2026, 9:58:53 AM
Location(s):
Burnaby, British Columbia, Canada ⋅ British Columbia, Canada
Experience Level(s):
Senior
Field(s):
People & HR
Workplace Type:
Hybrid
Your Opportunity at ARC’TERYX:
As the Manager, Functional Development - Guest Services you drive engaging and role-based learning for global Guest Services. You will lead highly dynamic teams and partner with delivery functions across the organization to drive scalability and continuity in learning. This role works in close partnership with the NAM, EMEA, and APAC guest service teams, as well global retail teams.
You will create the framework for new ways of working and form valuable relationships with key cross functional partners. You will have a critical role in setting the annual objective and strategic plan for guest facing departments at Arc’teryx.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The People and Culture (P&C) team partners with all aspects of the business to drive the continuous evolution of people and business practices. We seek to drive greater alignment, to develop and foster rapport, to create trust and maintain partnership throughout the organization. As the Manager, Functional Development - Guest Services, you will lead a team that designs foundational and role-specific learning that supports global growth. Your role will directly contribute to building the knowledge, confidence, and consistency required to activate Guest Services at scale — helping deliver on our commitment to product knowledge, exceptional guest experience, and leadership development. You will also support in the intersection between Guest Services and Global Retail strategy and enablement.
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Website: https://www.arcteryx.com/
Headquarter Location: Vancouver, British Columbia, Canada
Employee Count: 501-1000
Year Founded: 1989
IPO Status: Private
Industries: Consumer Goods ⋅ Manufacturing ⋅ Outdoors ⋅ Retail ⋅ Sporting Goods