Principle Product Designer - Money Management | Digital | CD&AI  
Sydney | Permanent | Full Time | 50 % Office Attendance
 

Do work that matters 

At CommBank, our Customer Digital & AI domain is shaping simple, trusted and deeply useful digital banking experiences for millions of customers. 

Join our Digital crew as a Principal Product Designer in Money Management and make a meaningful impact. You’ll lead experience strategy and vision for Money Management experiences, shaping how customers understand, manage and act on their money every day. 

In Money Management, we create experiences that make everyday money easier to navigate, from knowing what’s safe to spend to staying ahead of bills, building better habits and making progress toward goals. Our ambition is to help customers feel on top of today, prepared for what’s next and confident through life’s ups and downs. 

About the role 

As a Principal Product Designer, you’ll be a strategic IC design leader in Money Management. You’ll partner with product and technology in a squad, while shaping and connecting experience direction across Money Management, adjacent journeys and lines of business. 

You’ll partner closely with Product, Engineering, Data, AI and business leaders and stakeholders across Retail banking Services to frame important customer problems, lead experience strategy, and turn strategic intent into high-quality digital experiences. 

This senior IC role is focused on product, experience and system leadership and suits someone who can lead through influence, reduce ambiguity, connect systems-level thinking to hands-on UX/UI delivery. You’ll help make complex money moments feel simple, useful and trusted, while contributing to digital banking experiences used by millions of Australians. 

Key responsibilities 

• Shape and lead Money Management experience direction alongside Product and Engineering, translating customer evidence, business priorities and crew ambition into clear opportunity areas, principles and direction. 

• Drive alignment of experience direction across squads, value streams and lines of business to create a more coherent Money Management experience for customers managing their money. 

• Lead continuous discovery across high-value problem spaces, defining hypotheses, success measures and early customer learning loops that guide strategic product decisions. 

• Work as a principal design partner with Product and Engineering, helping teams balance customer value, feasibility, viability, risk and long-term experience quality. 

• Work hands-on from strategic framing through to detailed UX/UI delivery, translating complex money problems into clear, accessible and scalable digital experiences. 

• Drive rapid concepting and prototyping, including AI-enabled and code-assisted prototypes with engineers, to test assumptions early and make future-facing experiences tangible. 

• Measure and improve experiences before and after launch, using qualitative and quantitative evidence to understand impact, iterate solutions and share reusable learnings. 

• Influence senior stakeholders through clear narratives, evidence-backed recommendations and strong facilitation, bringing teams together around customer needs and product direction. 

• Model high-quality design craft and raise the bar through hands-on work, critique and collaboration, and provide thoughtful feedback and coaching to designers within squads and projects. 

• Partner with Chapter Leads to support design capability uplift, contributing insights from product work to strengthen design practice. 

What you’ll bring 

• Extensive experience designing complex digital products, services or platforms end-to-end in cross-functional product teams. 

• A proven track record leading experience strategy within complex product areas, with measurable customer and business impact. 

• Deep expertise in continuous discovery, customer research and evidence-led decision making, with strong experience using early and frequent customer learning to shape strategy. 

• Strong strategic design craft across UX, service and systems thinking, with the hands-on UI craft to translate complex journeys into clear, accessible and scalable interfaces. 

• Confidence partnering with Product, Engineering, Data, AI, Risk and business leaders to shape direction, make pragmatic trade-offs and deliver high-quality customer experiences. 

• An AI-forward mindset, with practical experience using emerging tools and prototyping methods to accelerate exploration, learning and collaboration with engineers. 

• Strong facilitation, storytelling and influencing skills, including the ability to lead critiques and contribute to improving ways of working through collaboration with Product, Engineering and Design peers. 

• A portfolio that demonstrates strategic thinking, systems-level design, customer insight, high-quality craft and measurable outcomes. 

Why join us 

• You’ll work on digital banking experiences used by millions of customers, solving real money problems at scale.  

• You’ll join a collaborative product and design culture with the autonomy to influence direction, raise quality and make meaningful customer impact.  

• We invest in your growth through coaching, learning opportunities and design community support.