Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. 

About Finland 

Our Finland locations include Vantaa and Joensuu, employing over 800 professionals in R&D, production, supply chain, quality, marketing, sales, and administrative support. We hire experts in different fields including engineering, chemistry, microbiology, and bioinformatics. Our Vantaa site develops laboratory automation solutions, clinical chemistry and industrial chemistry analyzers and assays, food safety kits, pipettes and other diagnostics and research solutions. It is conveniently located close to the Vantaankoski railway station. Please read more about Finnish sites, innovative work, and collaborative colleagues at https://jobs.thermofisher.com/global/en/finland. 

How will you make an impact?

Join our team at Thermo Fisher Scientific as a Technical Support Specialist, where you'll help deliver exceptional technical support solutions for our Indiko Clinical Chemistry analyzer and Gallery industrial analyzer platforms. You'll collaborate with professionals across multiple departments to resolve complex technical issues, improve processes, and ensure customer satisfaction. Working with scientific innovation, you'll provide expert technical assistance through remote and on-site support, while contributing to improvement initiatives that help our customers make the world healthier, cleaner, and safer.

What will you do?

• Provide advanced (2nd/3rd level) technical support for clinical chemistry and industrial analyzer platforms—supporting international OEM partners, distributors, and Thermo Fisher channels; manage and coordinate technical complaints; and deliver on-site troubleshooting for global installations when needed.
• Drive product and service improvement initiatives by contributing to NPI projects, product development, product enhancements, corrective actions, and the CAPA process to ensure high customer satisfaction.
• Support the development and continuous improvement of technical services, collaborating with cross-functional teams to strengthen processes, tools, and service capabilities.

How will you get here?

• Advanced degree with no prior experience required, or a bachelor’s degree with approximately 2 years of relevant experience in technical support, field service, or manufacturing within the high-tech or medical device industry (or comparable experience in a similar field).
• Preferred Fields of Study: Electronics, Mechanics, Engineering, Physics, or related technical field
• Strong mechanical, electrical, and software troubleshooting skills; advanced analytical and problem-solving abilities.
• Excellent English communication skills (written and verbal); Finnish proficiency is an asset.
• Proficient with Microsoft Office and technical documentation tools; experience with CRM systems is beneficial.
• Customer-focused, able to handle complex technical discussions and work both independently and in cross-functional teams.
• Skilled in creating and maintaining technical documentation and training materials; capable of training and mentoring technical staff.
• Experienced in root cause analysis, corrective actions, quality management systems, and continuous improvement.
• Strong organizational skills with the ability to manage multiple priorities and meet performance targets.
• Willingness to travel up to 25% of working time

In addition to the exciting and versatile job, we offer: 

• Compensation on various methods from annual bonus scheme to colleague recognition program 
• Variety of occupational health care services and insurance 
• Possibility to work remote 1 day a week with agile and mobile working methods 
• Epassi leisure benefit / Epassi bike benefit 
• Various hobby clubs with company sponsorship such as golf club, boating club, sport club etc. 
• Possibility to take part in our charity work 
• Career development and progression possibilities offered by our global network 
• Our comprehensive training platform and programs 
• Be part of our mission to enable our customers to make the world healthier, cleaner and safer 

Please send in your application, including a cover letter, CV and salary request in English. Please apply via http://jobs.thermofisher.com/ by latest 31st January 2026. The selected candidate will go through health check which includes a drug test. 

About us: 

Each one of our 130,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realize your best – professionally and personally. 

Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer: http://jobs.thermofisher.com