Individual Accountabilities:

• Execution: Ensure timely and effective execution of assigned tasks.
• Documentation: Maintain accurate and up-to-date documentation.
• Continuous Improvement: Foster a culture of continuous improvement and innovation within the team.

Key Shared Accountabilities:

• Collaboration: Collaborate with cross-functional teams to achieve common goals.
• Strategic Objectives: Contribute to the overall strategic objectives of the Operations Transformation and Capability Development department.
• Support: Support the AVP and Head of Operations Transformation, Innovation and Performance in achieving departmental KPIs and objectives.

                                                                                                                           

Knowledge/Skills/Competencies/Education:

• Bachelor’s  in business administration, project management, economics, or equivalent.
• At least 10 years relevant experience in Project Management or Leadership
• Formal project management certification is a plus.
• Proficiency in relevant project management and analytical tools.
• Self-motivated, independent with minimal supervision and excellent interpersonal skills
• Execution focused with a keen problem-solving mindset
• Excellent verbal and written communication skills
• Strong understanding of AI principles, tools, and methodologies.
• Excellent facilitation, influencing and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple project streams simultaneously.
• Ability to work in a fast-paced and dynamic environment.                                      

Problems/Challenges:

• Change management: Overcome reluctance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
• Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
• Alignment Across Departments: Ensure cross functional alignment and collaboration, address potential conflicts or misalignments that may arise during projects.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid