About The Role: 

The Vendor Relationship Specialist is part of the Account Servicing Department which focuses on supporting the business, customers and ongoing strategic initiatives to support the success of the Phoenix Servicing Center as a whole. In this role, you must be able to cultivate relationships with third-party partners, have strong process improvement and performance management skills.

The ideal candidate brings a positive mindset to our team environment and embodies the pillars of the Phoenix Service Center (Supporting scalable and efficient growth, Providing caring customer experiences, Operating with integrity, Building flexible talent and engaged team).

 

What You’ll Do:

• Day to day management of agency partner performance, process, and procedures
• Coordinate agency placements and monthly debt sales
• Ensure that all written communications with regards to repossession, sale, and post-sale are accurate and sent as required by law
• Coordinate the flow from assigned for repossession through auction sale and charge-off
• Review affidavits, complaints, discovery for approval and signing
• Partner closely with internal and external teams to creating open communication, monitoring and providing feedback
• Support operational policy and procedures by developing effective controls and updates to current processes
• Support all other ongoing responsibilities assigned
• Provide regular performance reporting to senior management

 

What We Look For:

• Bring a flexible mindset – as a start-up, we are growing quickly and you may need to adapt to  changing policies and procedures while maintaining high-quality work output
• Excellent time management and work prioritization skills while managing multiple projects
• Capable of completing assigned tasks with careful attention to detail
• Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision
• Excellent verbal and written communication skills with the ability to work effectively with a wide range of people
• Proven track record of meeting and exceeding production and quality expectations
  

 

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives