At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Join Our Team and Help Coordinate Exceptional Care

Are you highly organized, detail-oriented, and passionate about making a difference in people’s lives? At Elara Caring, we believe that delivering outstanding care starts with exceptional coordination. As a Scheduler, you will play a vital role in ensuring our patients receive the care they need, when they need it.

In this fast-paced role, you’ll be the backbone of our operations, working closely with healthcare professionals, patients, and families to create seamless schedules that prioritize quality and compassion. If you’re ready to join a mission-driven team that values your organizational skills and commitment to excellence, we’d love to hear from you!

Schedule: Monday through Friday

Where: 100 Grove St Worcester, 01605

Why Join Elara Caring?

At Elara Caring, we don’t just offer jobs—we offer careers with purpose.

• Leadership with Impact: Be apart of a dedicated team of healthcare professionals in helping with scheduling personalized behavioral health care.

• Work-Life Balance: Monday through Friday role allows you to manage work and family

• Competitive Pay: Pay is based on experience, range $16-$21.00.

• Comprehensive Benefits: From health insurance to pet insurance, we’ve got you covered:

  • Medical, dental, and vision plans

  • 401(k) with employer match

  • Paid time off, including holidays and family leave

  • Tuition reimbursement and ongoing education support

On an Average day you will:

Schedule:

• Assign and coordinate patient visits for licensed and unlicensed staff, including providing necessary visit-specific details.

• Schedule patient visits based on physician orders and various events such as Start of Care, Re-certification, Discharge, and more.

• Manage visit-related changes, including cancellations, reassignments, and rescheduling.

• Handle scheduling for events like Reauthorization and Intra-Agency Branch Transfers.

• Complete tasks within designated timeframes and perform other duties as needed.

Administrative:

• Verify and schedule OASIS collections for specific visit types and manage schedule deletions for inpatient transfers.
• Review coordination notes for follow-up actions and assist in reporting lab results to healthcare professionals.
• Participate in case conferences and document coordination of care.
• Monitor and resolve exception reports and unverified visits, ensuring timely synchronization with field staff.
• Process mileage change events and assist in QAPI (Quality Assurance and Performance Improvement) initiatives.

​Professionalism:

• Align daily activities with Elara Caring’s vision, promoting its mission and policies.
• Ensure patient and staff confidentiality according to HIPAA.
• Maintain positive relationships with patients, caregivers, and healthcare providers.
• Participate in team meetings and ongoing training.

What you'll Need to Bring:

Education:

• High school diploma or GED required; 2 years of college education in a business field preferred.

Experience:

• Minimum of 1 year of practical experience; experience in patient scheduling within a home care agency setting preferred.

Skills & Knowledge:

• Strong communication skills (written and verbal), with the ability to listen, convey information clearly, and respond appropriately.

• Advanced time management and organizational skills to plan and prioritize tasks effectively.

• Judgment capabilities for making informed decisions, knowing when to escalate issues.

• Proficiency in Microsoft Office and ability to learn enterprise applications (e.g., Homecare Homebase, Workday).

• Intermediate conflict resolution and customer service skills to manage patient expectations and address issues.

• Basic problem-solving and financial management skills, including understanding the financial impact of scheduling.

• Bilingual in Spanish/English preferred.

 
Apply with Elara Caring Today!

  This is not a full list of duties; a complete description will be provided. Elara Caring is an equal opportunity employer, committed to diversity and inclusion.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.  

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to [email protected].