Disney’s Addressable Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our Advertising Operations team on one or more of our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses.  This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.

Job Summary:

Disney’s Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our team. As an Ad Operations Solutions Specialist, you will report into the Manager of Ad Operations Solutions and work closely with Account Managers, and other sales support teams. The Ad Operations Solutions Specialist is responsible for ensuring accuracy of ad campaign implementation details prior to launch and acting as an expert in troubleshooting data & technical platform issues. The Ad Ops Solutions Specialist also works with other cross functional teams to triage escalations and test new products in support of the Ad Ops team. The right person for this role is extremely detail orientated and has a strong eye for technical details, gets excited by technological innovation, is willing to take on new challenges, and thrives in a dynamic, fast-paced collaborative environment. If you are someone who meets this description, then this is a great role for you.

Responsibilities and Duties of the Role:

• Review order management system, targeting instructions, campaign assets and implementation within the ad server as part of monitoring the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes
• Utilize a data-driven approach that will formulate reporting and insights into where our development opportunities are in order to foster additional training needs amongst the Operations teams
• Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates
• Collaborate with Account Managers to ensure all aspects of campaign setup, management, and creative implementation are upheld with efficient processes
• Serve as the first point of escalation for the Ad Ops and VX teams for technical support in the following categories: ad experience, platform bugs, internal/external reporting, delivery, and interactive ads on OTT
• Field and triage day to day ad server and platform escalations; working with the Ad Platform team for resolution and providing real-time communication to the Ad Ops team
• Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues that may arise
• Attend Account Management pod meetings to share insights, best practices and re-trainings on campaign setup, implementation, and performance
• Communication of status updates on widespread bugs and revenue impacting anomalies
• On-call support may be required for after-hours client-related emergencies

Required Education, Experience/Skills/Training:

• Bachelor’s Degree or Equivalent
• 2 years of experience in digital media operations with exposure to ad technology and implementation processes
• 1 year of Ad Operations Experience 
• Experience within the digital online ecosystem, including familiarity with third party ad servers such as DCM, Innovid, etc.
• Basic experience with debugging and proxy tools such as Charles & Fiddler
• Comprehension and experience in implementation of digital video and other formats, including VAST and VPAID
• Experience with a video ad server (Freewheel, DoubleClick for Video, etc.)
• Experience in a queue management/ticketing system such as JIRA and Operative
• Ability to dissect technical details to take a deeper dive for resolution and investigation
• Comfort with reporting and using data sets for deeper analysis
• Quick learner and detail oriented: critical thinking and analytical skills
• Experience communicating effectively with internal teams
• Proficient with Microsoft Office Excel and Power Point

Preferred:

• Experience on an OTT platform a plus
• Programmatic experience a plus (DSP, SSP)
• Experience in a role requiring troubleshooting and problem-solving abilities

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