Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP MM Materials Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

### Job Summary

We are looking for an experienced SAP SD/MM Support Consultant to manage and support SAP Sales & Distribution (SD) and Materials Management (MM) modules in a production support environment. The candidate will be responsible for incident resolution, change management, system enhancements, user support, and coordination with business and technical teams to ensure smooth business operations.

### Roles & Responsibilities

* Provide end-to-end production support for SAP SD and MM modules.
* Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
* Handle configuration and enhancement requests related to SD/MM processes.
* Support order-to-cash (O2C) and procure-to-pay (P2P) business processes.
* Work on master data, pricing, billing, shipping, purchasing, inventory management, and vendor management processes.
* Coordinate with cross-functional teams such as FI, WM, PP, and ABAP for issue resolution and developments.
* Perform root cause analysis and provide preventive solutions.
* Support deployment activities, transport management, and system testing.
* Prepare functional and technical documentation including SOPs, KT documents, and test cases.
* Participate in client discussions, status reporting, and stakeholder communications.
* Monitor batch jobs, interfaces, and integration issues related to SD/MM modules.
* Ensure compliance with ITIL processes including incident, problem, and change management.

### Required Skills

* Strong knowledge of SAP SD and MM modules - End to end over all understanding in P2P, O2C, B2B, F2S.
* Experience in production support and enhancement projects.
* Good understanding of:
* Sales Order Processing
* Pricing & Billing
* Delivery & Shipping
* Procurement Cycle
* Inventory Management
* Purchase Orders & Vendor Management
* Knowledge of IDOCs, interfaces, and integration concepts.
* Exposure to SAP ECC / S4HANA environments.
* Understanding of debugging concepts and coordination with ABAP teams.
* Familiarity with ServiceNow, ticketing tools, and SLA management.
* Strong analytical and communication skills.

### Preferred Qualifications

* Bachelor s degree in engineering, Computer Science, IT, or related field.
* SAP SD/MM certification is an added advantage.
* Experience in AMS/Support projects preferred.
* Knowledge of ITIL processes is desirable.
* Real-time hands-on experience manufacturing or distribution center will be an added advantage.

### Experience Required

* 7+ years of experience in SAP SD/MM support and maintenance projects.

### Level 7 Expectations

* Handle complex production issues independently.
* Lead critical incident discussions and client communications.
* Mentor junior team members and support knowledge transition activities.
* Drive continuous improvement initiatives and process optimization.
* Ensure adherence to project governance and operational excellence.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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