Scheduled Hours

40

Position Summary

Assists with the day-to-day supervisory responsibilities for clinical office staff, Medical Assistants, front desk staff, and other administrative staff which provide clerical/clinical support for the Department of Psychiatry.

Job Description

• Assists with office policies/guidelines along with coordination of clinical operation work schedules.
• Assists with interviewing, screening applicants and orienting new staff.
• Assists with evaluations, recommendations and/or disciplinary actions for personnel supervised.
• May schedule and assign work to other clinical operation staff to ensure appropriate staffing and coverage.
• Assists in orienting, writing policies and training new clinical operation staff.
• Completes necessary paperwork and documentation in a timely efficient manner.
• Assists with medication prior authorization approvals as well as pre-certifications.
• Pulls reports and scans to EMR as needed.
• Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs and verification of medications.
• Assists with office procedures.
• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
• May administer medications under the order of physicians or nurse practitioner (this includes vaccines and IM and subcutaneous injections if an MA).
• Directs patient flow, assists with special procedures/treatments and completes requisitions.
• Routes phone messages, patient questions and telephone communications to appropriate personnel.
• Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results, scheduling appointments, assisting with return calls.
• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
• If order entry in the electronic medical record is part of the job function, completes requisitions/orders per WashU School of Medicine guidelines.
• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations, as needed.
• Cleans and stocks exam rooms and sterilizes instruments, as needed.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Assists with front desk coverage as needed, including patient check-in and check-out, processing payments, scheduling follow-up appointments and answering phone, etc.
• May need to float to another clinic during staffing outage.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.

• Patient care setting.

Physical Effort:

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement (typing).

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Medical Office Setting (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Supervisory (2 Years)

Skills:

Clinical Support, Communication, Conducting Interviews, Electronic Medical Records (EMR), Equipment Maintenance, Family Communication, HIPAA Compliance, Medical Terminology, Medical Transcription, Office Administration, Organizing, Patient Communications, Policy Communications, Schedule Management, Supervision, Supply Management, Telephone Communications

Grade

C07-H

Salary Range

$19.21 - $28.85 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.