We currently have a permanent opportunity for a New Business Consultant, responsible for processing and finalising all new business items.

This role involves working collaboratively with the New Business Operations teams to ensure all documentation is completed correctly and in an efficient and customer-centric manner.

Key responsibilities include:

• Completing all new business applications as quickly as reasonably possible with the highest levels of customer service and accuracy

• Issuing business with the correct underwriting terms and conditions applied, as determined by the Underwriters

• Managing business in accordance with agreed standards

• Responding to enquiries from all stakeholders, either via phone, email, fax, or written, with the highest standard of customer service

• Continuing to build strong internal relationships with New Business and the wider organisation

• Ensuring established business guidelines regarding New Business are understood

• Following all risk and compliance guidelines

• Ensuring proper authority has been obtained when exceptions are required, following recommendations provided.

Ideally, you'll bring:

• Previous customer service experience, ideally with a strong ability to handle complex information

• Clear and precise communication skills

• Strong attention to detail

• Proven problem solving skills.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.  We do this by offering:

• Opportunities to grow within the business through internal mobility

• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge

• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more! (remove for fixed termers)

• A supportive and inclusive workplace

• Flexible working arrangements.

If you believe in better, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Job ad expires Friday 30th of August, close of business.