Job Description

It’s about interactions more than transactions.

Have others complimented you on your attention to detail and exceptional organizational skills? Are you known for your ability to adapt in everchanging fast paced environments? Are you ready to facilitate all the moving pieces to help deliver a top-quality experience? If so, being a Mortgage Processor with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Mortgage Processor I, you are our key support. You will be responsible for assisting borrowers, title companies and lending teams to efficiently collect documentation and provide complete loan file for underwriting evaluations and closing. You’ll be responsible for analyzing incomes to determine financial standing of potential clients. More than that, this role is about building relationships and doing so with integrity, caring, and excellence in mind.

What you’ll do: 

• Independently follow the process of large and complex mortgage loans from application through preparation to ensure quality service throughout the mortgage origination process
• Maintain contact with borrowers, title companies and lending teams to efficiently collect documentation and to provide a complete loan file for underwriting evaluations and closings
• Analyze incomes to determine financial standing of potential clients
• Utilize subject matter expertise to ensure organization is adhering to current internal policy and State/Federal mortgage lending regulations
• Address mortgage processing issues and obtain clarifications as needed to ensure loan file is fully documented prior to underwriting
• Act as a liaison between the clients, underwriters, and organizational staff to ensure effective communication throughout multiple departments
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 1+ years of real estate processing experience or 2+ years loan operations experience
• Strong customer service skills
• Excellent organizational skills with strong attention to detail
• Excellent written and verbal communication skills
• Knowledge of basic mortgage lending regulatory guidelines
• Proficiency with Microsoft computer application

Additional Preferred Skills:

• Bachelor’s Degree
• Experience with Empower LOS or Blend applications
• Experience with Desktop Underwriting (DU) or AUS
• Bilingual (English and Spanish preferred)
• Real estate title work experience
• Knowledge of legal documents related to consumer real estate

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.