Posted:
8/26/2024, 5:01:53 PM
Location(s):
Glasgow, Scotland, United Kingdom ⋅ Scotland, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Join our community.
We are currently recruiting Customer Service Advisors with a starting package up to £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1568 discretionary performance related bonus.
This is a full-time permanent role over a condensed shift pattern of Wednesday through to Saturday 8.45am to 18.30pm.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.
You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.
The difference you’ll make:
What you’ll bring:
These are the essential requirements you need to be successful in this role:
It would also be nice for you to have:
What else you need to know:
This role is based in Glasgow and the full-time working hours are condensed over a Wednesday to Saturday 8.45am to 18.30pm.
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month.
If you apply for this role in Glasgow, it’s important you consider your travelling distance, time and cost from your home to the office location.
We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Learn more about our benefits and family friendly policies
Right to work in the UK.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
Website: https://www.santanderbank.com/
Headquarter Location: Boston, Massachusetts, United States
Employee Count: 5001-10000
Year Founded: 2013
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Banking ⋅ Finance ⋅ Financial Services