• You're a passionate customer service professional   
• We are enhancing the financial wellbeing for our customers    
• Together we’re delivering outstanding customer experiences 
   

You will be joining one of our Multi Channel Branches on a part time basis!

The roster will be 26.5 hours per week:

• Monday, Thursday and Friday: 9am - 3.45pm
• Tuesday and Wednesday: 9am - 1.15pm

What is a Multi Channel Branch? 

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: 

• Assist customers with general banking transactions, answering questions and queries  
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels 
• Work with customers to use our in-branch technology and digital banking options    
• Complete Financial Health Checks to assess customers’ financial needs  
• Process applications for personal loans, credit cards and associated products    
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  
• Be provided with continuous training and development to support your career aspirations  

We’re interested in hearing from people who have:   

• A passion for delivering outstanding customer service with every interaction  
• The ability to have great conversations and confidence to ask challenging questions   
• Problem solving attitude and curiosity in finding the right solutions   
• An open approach to learning new things and goal oriented  
• An ability to work collaboratively as a team to deliver a seamless customer experience  

 Don't wait, apply today!  

Aboriginal &/or Torres Strait Islander people encouraged to apply