Summary
 

Provides support to the underwriting department. Reviews applications/proposals and endorsement requests from agents and performs data entry, and may provide quotes and issue policies. Analyzes and issues renewal policies, processes cancellations, performs quality control and training, and provides customer service to agents and customers.

Description
 

Processes mail, email and fax items received in underwriting to maintain departmental productivity, quality and timeliness standards. Reviews new applications/proposals for completeness, and may rate new business, order required reports within timeliness standards, determine benefits, issue new policies, and/or report surplus lines taxes. Requests additional information when needed. Processes renewal policies by obtaining current information, applying to the policy, and performing the rate function.

Services existing accounts by processing endorsements/amendments, identifying problems, and responding to inquiries. May determine reinstatement eligibility utilizing defined guidelines. Maintains logs.

Ensures effective customer relations by responding accurately, timely, and courteously to telephone or written customer inquiries. Accurately documents inquiries.

Participates in special projects or system testing as requested. May assist in training new Underwriting Technicians and perform quality control audits and team work.

Required Education: High School Diploma or equivalent

Required Work Experience: 1 Year Customer service within the insurance industry or 1 year underwriting services experience.

 

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.