We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager on the Inbound Communications & Channel Operations will play a critical role in shaping and executing communication strategies that support operational excellence and enhance patient and colleague experiences. This role will lead initiatives that broadcast Conversational AI insights and capabilities to patients, colleagues, and third parties. Key responsibilities include managing field communications and driving field adoption of new initiatives, driving data insights, and collaborating with cross-functional partners to deliver scalable solutions. The colleague will ensure alignment with leadership, maintain program documentation, and influence prioritization of enhancements that improve workflow and customer satisfaction.

Responsibilities
 

Strategic Planning – 20%

• Develop and execute communication strategies for new enhancements, including field and store communications, job aids, FAQs, and leadership materials.
• Gather and implement colleague and patient feedback to inform IT enhancements, reporting, and workflow prioritization.
• Provide quarterly workload submissions for upcoming field and store communications and training.
• Partner with key stakeholders to align strategies and ensure successful deployment of initiatives.

• Monitor and report on program metrics, providing bi-weekly leadership updates.

Product Development 50%

• Oversee the design and deployment of technology enhancements.
• Leverage data, insights, and analytics to inform iterative and agile design improvements. and make stage gate recommendations to cross-enterprise leaders.
• Lead end-to-end design and testing of prioritized initiatives.
• Facilitate and lead meetings, working sessions, status updates, collaborative forums, and communications to drive accountability; support the team in identifying and mitigating risks to achieve timelines.

Cross- Product communication 20%

• Monitor communication channels, identify emerging themes, and ensure knowledge resources remain current.
• Maintain and update product feature documentation and related program materials on a regular cadence.
• Partner on initiatives that enhance program alignment and improve calculation or reporting processes.
• Provide updated content for workforce planning and participate in periodic operational reviews.
   

Culture of Self Development – 10%

• Promote a culture of inclusion and well-being, ensuring alignment with CVS values.
• Encourage continuous development through enterprise tools such as DevelopU and LearningHUB.
• Act on feedback from development sessions and prioritize growth beyond current role.

Required Qualifications

• 3+ years of total business/healthcare experience.
• 1+ years of experience leading cross-functional teams and initiatives with a high degree of complexity.
• 1+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions.
• 1+ years leveraging data to support strategic plans and return on investment.
• Travel requirements – up to 25% travel expected.

Preferred Qualifications

• 5+ years of total business/healthcare experience.
• 3+ years of experience leading cross-functional teams and initiatives.
• Advanced knowledge of retail business operations, including in-store pharmacy experience.
• Expertise in MS Office Suite, including advanced Excel and PowerPoint capabilities..
• Basic familiarity with SQL.

Education

Bachelor’s Degree or equivalent experience preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.